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Authors: Gilles Oorts ; Philip Huysmans and Peter De Bruyn

Affiliation: University of Antwerp, Belgium

Keyword(s): Entropy, Organizational Diagnosis, Enterprise Engineering.

Abstract: In this paper, we explore how the field of organizational diagnosis can benefit from lessons learned from entropy reduction in other fields. In an organizational context, entropy is related to the lack of knowledge concerning the way of how management-level KPIs (observable system macrostate) are brought about by operational elements (which are considered to be the causing microstate). Because of this lack of knowledge, the goal and scope of projects to remedy problematic KPIs cannot be determined unambiguously. Organizational diagnosis aims to further the insight in these decisions by providing conceptual models to find causal explanations between observations and their causes. In related fields, reduction of entropy is achieved by introducing and analyzing structure in a system, which is described in a constructional perspective. However, we will show in this paper that many diagnostic approaches do not support this constructional perspective adequately.

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Paper citation in several formats:
Oorts, G.; Huysmans, P. and De Bruyn, P. (2012). On Advancing the Field of Organizational Diagnosis based on Insights from EntropyMotivating the Need for Constructional Models. In Proceedings of the Second International Symposium on Business Modeling and Software Design - BMSD; ISBN 978-989-8565-26-6, SciTePress, pages 138-143. DOI: 10.5220/0004462001380143

@conference{bmsd12,
author={Gilles Oorts. and Philip Huysmans. and Peter {De Bruyn}.},
title={On Advancing the Field of Organizational Diagnosis based on Insights from EntropyMotivating the Need for Constructional Models},
booktitle={Proceedings of the Second International Symposium on Business Modeling and Software Design - BMSD},
year={2012},
pages={138-143},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004462001380143},
isbn={978-989-8565-26-6},
}

TY - CONF

JO - Proceedings of the Second International Symposium on Business Modeling and Software Design - BMSD
TI - On Advancing the Field of Organizational Diagnosis based on Insights from EntropyMotivating the Need for Constructional Models
SN - 978-989-8565-26-6
AU - Oorts, G.
AU - Huysmans, P.
AU - De Bruyn, P.
PY - 2012
SP - 138
EP - 143
DO - 10.5220/0004462001380143
PB - SciTePress

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