Authors:
Quang Minh Doan
1
;
Camille Rosenthal-Sabroux
1
and
Michel Grundstein
2
Affiliations:
1
Paris Dauphine University, France
;
2
Paris Dauphine University and MG Conseil, France
Keyword(s):
Critical knowledge, Crucial knowledge, Knowledge retention (KR), Reference model for knowledge retention within SMEs (KR-SME).
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
KM Strategies and Implementations
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Organizational Memories
;
Symbolic Systems
;
Tools and Technology for Knowledge Management
Abstract:
Knowledge retention (KR) has been identified as one of the critical factors for maintaining sustainable performance. However, until recently, most of the existing researches have focused on large organizations, while very few studies have mentioned this issue in Small and Medium-Sized Enterprises (SMEs). To redress some of this imbalance in the literature, this paper provides a reference model for knowledge retention within SMEs. This model includes most of the fundamental elements that are believed to be critical for an effective KR implementation. The model is especially tailored for SMEs to kick-start a KR initiative in their organization as well as can be served as a template to assess the SMEs’ KR maturity level.