loading
Documents

Research.Publish.Connect.

Paper

Paper Unlock

Authors: Nuno Costa 1 ; Davide Carneiro 1 ; Paulo Novais 1 ; Diovana Barbieri 2 and Francisco Andrade 1

Affiliations: 1 University of Minho, Portugal ; 2 Salamanca University, Spain

ISBN: 978-989-8425-05-8

Keyword(s): Online Dispute Resolution, Multi-agent Systems, Consumer Law.

Related Ontology Subjects/Areas/Topics: Agents ; Applications of Expert Systems ; Artificial Intelligence ; Artificial Intelligence and Decision Support Systems ; Case-Based Reasoning ; Enterprise Information Systems ; Intelligent Agents ; Internet Technology ; Pattern Recognition ; Symbolic Systems ; Theory and Methods ; Web Information Systems and Technologies

Abstract: Buying products online results in a new type of trade which the traditional legal systems are not ready to deal with. Besides that, the increase in B2C relations led to a growing number of consumer claims and many of these are not getting a satisfactory response. New approaches that do not include traditional litigation are needed, having in consideration not only the slowness of the judicial system, but also the cost/beneficial relation in legal procedures. This paper points out to an alternative way of solving these conflicts online, using Information Technologies and Artificial Intelligence methodologies. The work here presented results in a consumer advice system, which fastens and makes easier the conflict resolution process both for consumers and for legal experts.

PDF ImageFull Text

Download
CC BY-NC-ND 4.0

Sign In Guest: Register as new SciTePress user now for free.

Sign In SciTePress user: please login.

PDF ImageMy Papers

You are not signed in, therefore limits apply to your IP address 35.173.234.237

In the current month:
Recent papers: 100 available of 100 total
2+ years older papers: 200 available of 200 total

Paper citation in several formats:
Costa N.; Carneiro D.; Novais P.; Barbieri D.; Andrade F. and (2010). AN AGENT-BASED APPROACH TO CONSUMER´S LAW DISPUTE RESOLUTION.In Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-8425-05-8, pages 103-110. DOI: 10.5220/0002910701030110

@conference{iceis10,
author={Nuno Costa and Davide Carneiro and Paulo Novais and Diovana Barbieri and Francisco Andrade},
title={AN AGENT-BASED APPROACH TO CONSUMER´S LAW DISPUTE RESOLUTION},
booktitle={Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2010},
pages={103-110},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002910701030110},
isbn={978-989-8425-05-8},
}

TY - CONF

JO - Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - AN AGENT-BASED APPROACH TO CONSUMER´S LAW DISPUTE RESOLUTION
SN - 978-989-8425-05-8
AU - Costa, N.
AU - Carneiro, D.
AU - Novais, P.
AU - Barbieri, D.
AU - Andrade, F.
PY - 2010
SP - 103
EP - 110
DO - 10.5220/0002910701030110

Login or register to post comments.

Comments on this Paper: Be the first to review this paper.