Authors:
            
                    Hong-Linh Truong
                    
                        
                                1
                            
                    
                    ; 
                
                    Enrico Morten
                    
                        
                                2
                            
                    
                    ; 
                
                    Michal Laclavik
                    
                        
                                3
                            
                    
                    ; 
                
                    Thomas Burkhart
                    
                        
                                4
                            
                    
                    ; 
                
                    Martin Carpenter
                    
                        
                                5
                            
                    
                    ; 
                
                    Christoph Dorn
                    
                        
                                1
                            
                    
                    ; 
                
                    Panagiotis Gkouvas
                    
                        
                                6
                            
                    
                    ; 
                
                    Kalaboukas Konstantinos
                    
                        
                                6
                            
                    
                    ; 
                
                    Dario Luiz Lopez
                    
                        
                                7
                            
                    
                    ; 
                
                    Cesar Marin
                    
                        
                                5
                            
                    
                    ; 
                
                    Christian Melchiorre
                    
                        
                                2
                            
                    
                    ; 
                
                    Ana Pinuela
                    
                        
                                7
                            
                    
                    ; 
                
                    Martin Seleng
                    
                        
                                3
                            
                    
                     and
                
                    Dirk Werth
                    
                        
                                4
                            
                    
                    
                
        
        
            Affiliations:
            
                    
                        
                                1
                            
                    
                    Vienna University of Technology, Austria
                
                    ; 
                
                    
                        
                                2
                            
                    
                    Softeco Sismat SpA, Italy
                
                    ; 
                
                    
                        
                                3
                            
                    
                    Institute of Informatics, Slovak Academy of Sciences, Slovak Republic
                
                    ; 
                
                    
                        
                                4
                            
                    
                    DFKI, Germany
                
                    ; 
                
                    
                        
                                5
                            
                    
                    University of Manchester, United Kingdom
                
                    ; 
                
                    
                        
                                6
                            
                    
                    SingularLogic SA, Greece
                
                    ; 
                
                    
                        
                                7
                            
                    
                    Atos Origin, Spain
                
        
        
        
        
        
             Keyword(s):
            Email, Interoperability service utility, SME cooperation, Recommendation.
        
        
            
                Related
                    Ontology
                    Subjects/Areas/Topics:
                
                        B2B, B2C and C2C
                    ; 
                        B2C/B2B Considerations
                    ; 
                        Business and Social Applications
                    ; 
                        Communication and Software Technologies and Architectures
                    ; 
                        e-Business
                    ; 
                        Enterprise Information Systems
                    ; 
                        Internet and Collaborative Computing
                    ; 
                        Intranet and Extranet Business Applications
                    ; 
                        Process Design and Organisational Issues in E-Commerce
                    ; 
                        Society, e-Business and e-Government
                    ; 
                        Software Agents and Internet Computing
                    ; 
                        Web Information Systems and Technologies
                    
            
        
        
            
                Abstract: 
                As most SMEs utilize email for conducting business, email-based interoperability solutions for SMEs can have a profound effect on their business. This paper presents a utility-like system to support specialized SMEs to improve their business via emails by providing system, semantic and process interoperability solutions for individual SMEs and network of cooperative SMEs. We describe the concept of Email-based Interoperability Service Utility (EISU) and a software framework  that provides almost zero cost interoperability solutions.