Authors:
Ricardo Raminhos
1
;
Eduardo Coutinho
1
;
Nuno Miranda
1
;
Maria Barbas
2
;
Paulo Branco
2
;
Teresa Gonçalves
3
and
Gil Palma
3
Affiliations:
1
VIATECLA SA, Portugal
;
2
Instituto Politécnico de Santarém - Escola Superior de Educação, Portugal
;
3
Universidade de Évora, Portugal
Keyword(s):
SMART Mail, Analytics, Visualization, Exploratory Data Analysis.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Artificial Intelligence and Decision Support Systems
;
Biomedical Engineering
;
Collaboration and e-Services
;
Complex Systems Modeling and Simulation
;
Coupling and Integrating Heterogeneous Data Sources
;
Data Engineering
;
Databases and Information Systems Integration
;
e-Business
;
Enterprise Information Systems
;
Ergonomics
;
HCI on Enterprise Information Systems
;
Health Information Systems
;
Human-Computer Interaction
;
Industrial Applications of Artificial Intelligence
;
Integration/Interoperability
;
Interoperability
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Ontologies and the Semantic Web
;
Operational Research
;
Sensor Networks
;
Simulation and Modeling
;
Software Agents and Internet Computing
;
Software and Architectures
;
Symbolic Systems
Abstract:
Email is a key communication format in a digital world, both for professional and/or personal usage. Exchanged messages (both human and automatically generated) have reached such a volume that processing them can be a great challenge for human users that try to do it on a daily basis and in an efficient manner. In fact, a significant amount of their time is spent searching and getting context information (normally historic information) in order to prepare a reply message or to take a decision/action, when compared to the actual time required for writing a reply. Therefore, it is of utmost importance for this process to use both automatic and semi-automatic mechanisms that allow to put email messages into context. Since context information is given, not only by historical email messages but also inferred from the relationship between contacts and/or organizations present in the messages, the existence of navigation mechanisms (and even exploration ones) between contacts and entities a
ssociated to email messages, is of fundamental importance. This is the main purpose of the SMART Mail prototype, which architecture, data visualization and exploration components and AI algorithms, are presented throughout this paper.
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