What Reviews in Local Online Labour Markets Reveal about the Performance of Multi-service Providers

Joschka Kersting; Michaela Geierhos

Research.Publish.Connect.

*Please fill out at least one Field. *Value must be an number!

Title:
ISBN:
Year:
Acronym:
Subject:

Advanced Search Proceedings Search

If you're looking for an exact phrase use quotation marks on text fields.

*Please fill out at least one Field.

Title:
Author:
Affiliation:
Subject:

Advanced Search Papers Search

If you're looking for an exact phrase use quotation marks on text fields.

*Please fill out at least one Field.

Name:
Affiliation:
Country:
Conference:
Subject:

Advanced Search Authors Search

If you're looking for an exact phrase use quotation marks on text fields.

*Please fill out at least one Field.

Name:
Country:
Subject:

Advanced Search Affiliations Search

If you're looking for an exact phrase use quotation marks on text fields.

Proceedings

Proceedings Search *Please fill out at least one Field. *Value must be an number!

Title:
ISBN:
Year:
Acronym:
Subject:

Advanced Search Proceedings Search

If you're looking for an exact phrase use quotation marks on text fields.

Papers

Papers Search *Please fill out at least one Field.

Title:
Author:
Affiliation:
Subject:

Advanced Search Papers Search

If you're looking for an exact phrase use quotation marks on text fields.

Authors

Authors Search *Please fill out at least one Field.

Name:
Affiliation:
Country:
Conference:
Subject:

Advanced Search Authors Search

If you're looking for an exact phrase use quotation marks on text fields.

Advanced Search

Paper

What Reviews in Local Online Labour Markets Reveal about the Performance of Multi-service Providers

Topics: Data Mining and Algorithms for Big Data; Document Analysis; Industry Related Applications; Natural Language Processing

In Proceedings of the 9th International Conference on Pattern Recognition Applications and Methods ICPRAM - Volume 1, 263-272, 2020 , Valletta, Malta

Authors: Joschka Kersting and Michaela Geierhos

Affiliation: Semantic Information Processing Group, Paderborn University, Warburger Str. 100, Paderborn, Germany

Keyword(s): Customer Reviews, Sentiment Analysis, Online Labour Markets.

Abstract: This paper deals with online customer reviews of local multi-service providers. While many studies investigate product reviews and online labour markets with service providers delivering intangible products “over the wire”, we focus on websites where providers offer multiple distinct services that can be booked, paid and reviewed online but are performed locally offline. This type of service providers has so far been neglected in the literature. This paper analyses reviews and applies sentiment analysis. It aims to gain new insights into local multi-service providers’ performance. There is a broad literature range presented with regard to the topics addressed. The results show, among other things, that providers with good ratings continue to perform well over time. We find that many positive reviews seem to encourage sales. On average, quantitative star ratings and qualitative ratings in the form of review texts match. Further results are also achieved in this study.

CC BY-NC-ND 4.0

Guest: Register as new SciTePress user now for free.

SciTePress user: please login.

My Papers

You are not signed in, therefore limits apply to your IP address 3.138.174.95

In the current month:

Recent papers: 100 available of 100 total

2⁺ years older papers: 200 available of 200 total

Paper citation in several formats:

Kersting, J. and Geierhos, M. (2020). What Reviews in Local Online Labour Markets Reveal about the Performance of Multi-service Providers. In Proceedings of the 9th International Conference on Pattern Recognition Applications and Methods - ICPRAM; ISBN 978-989-758-397-1; ISSN 2184-4313, SciTePress, pages 263-272. DOI: 10.5220/0008787702630272

@conference{icpram20,
author={Joschka Kersting. and Michaela Geierhos.},
title={What Reviews in Local Online Labour Markets Reveal about the Performance of Multi-service Providers},
booktitle={Proceedings of the 9th International Conference on Pattern Recognition Applications and Methods - ICPRAM},
year={2020},
pages={263-272},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008787702630272},
isbn={978-989-758-397-1},
issn={2184-4313},
}

TY - CONF

JO - Proceedings of the 9th International Conference on Pattern Recognition Applications and Methods - ICPRAM
TI - What Reviews in Local Online Labour Markets Reveal about the Performance of Multi-service Providers
SN - 978-989-758-397-1
IS - 2184-4313
AU - Kersting, J.
AU - Geierhos, M.
PY - 2020
SP - 263
EP - 272
DO - 10.5220/0008787702630272
PB - SciTePress