Authors:
Zulfikri Toguan
and
Johari Nur
Affiliation:
Faculty of Law, Universitas Islam Riau, Pekanbaru,Indonesia, Indonesia
Keyword(s):
Consumer Rights, E- Commerce, Legal Protection, Sale-Purchase.
Abstract:
The need to provide legal protection to consumers is due to their weaker position than producers in terms of
capital and knowledge in E-Commerce transactions. For this reason, the Consumer Protection Law, Electronic
InformationandTransactionsLaw, andArbitrationLawcouldbeapplied. Thisresearchanalyzedthelegalpro-
tection of consumer rights through E-Commerce transactions with normative juridical legal research methods,
the E-Commerce Business to Consumer (B2C) transactions, and with secondary data through library materials
as primary legal material and secondary legal material. The conclusions obtained are; 1) The Consumer Pro-
tection Law (UUPK) has been able to protect consumers of e-commerce transactions domestically, but has not
been able to protect consumers in e-commerce transactions abroad because this Law has limited understanding
of business agents and its scope, namely individuals or legal entities that are located in Indonesia. Besides,
the development of e-commerce
has become global. The Consumer Protection Law (UUPK) includes; The
protection of consumers from business agents, consumers, products and transactions. 2) The consumer pro-
tection by Electronic Information and Transactions Law (ITE Law) has accommodated e-proofs electronically
and the choice of law for parties both nationally and internationally. The international E-Commerce dispute
resolution can be resolved through electronic media as a choice of law and Arbitration Law as its basis. So,
the consumers can go through a lawsuit through correspondence without having to approach the court easily.
(More)