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Authors: Péter Fehér 1 and Zoltán Szabó 2

Affiliations: 1 Corvinus University, Hungary ; 2 Corvinus University of Budapest, Hungary

ISBN: 978-989-8425-52-2

Keyword(s): IT service management, Service measurement, Architecture modelling, Complex architectures, Service structures.

Related Ontology Subjects/Areas/Topics: Cloud Computing ; Service Composition and Mashups ; Service Modeling and Specification ; Service Monitoring and Control ; Services Science

Abstract: This research paper summarises the experiences of a research and development project that was aimed to explore the relationship between business and IT architecture and to develop a measurement model for Business Critical Services. The paper presents the main research milestones and results, while summarising the research experiences and challenges. The document includes not only the research results, but also the used methodology and approach. The research, utilising architecture modelling frameworks, elaborated an architecture based structure for services and measurement in a Hungarian Bank. By combining service, process and infrastructure models the KPIs of different architecture levels have been aligned and a systematic and integrated measurement concept was developed.

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Paper citation in several formats:
Fehér, P. and Szabó, Z. (2011). EXPLORING THE RELATIONSHIP BETWEEN BUSINESS AND IT ARCHITECTURE AND TO DEVELOP A MEASUREMENT MODEL FOR BUSINESS CRITICAL SERVICES.In Proceedings of the 1st International Conference on Cloud Computing and Services Science - Volume 1: CLOSER, ISBN 978-989-8425-52-2, pages 319-322. DOI: 10.5220/0003393703190322

@conference{closer11,
author={Péter Fehér. and Zoltán Szabó.},
title={EXPLORING THE RELATIONSHIP BETWEEN BUSINESS AND IT ARCHITECTURE AND TO DEVELOP A MEASUREMENT MODEL FOR BUSINESS CRITICAL SERVICES},
booktitle={Proceedings of the 1st International Conference on Cloud Computing and Services Science - Volume 1: CLOSER,},
year={2011},
pages={319-322},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003393703190322},
isbn={978-989-8425-52-2},
}

TY - CONF

JO - Proceedings of the 1st International Conference on Cloud Computing and Services Science - Volume 1: CLOSER,
TI - EXPLORING THE RELATIONSHIP BETWEEN BUSINESS AND IT ARCHITECTURE AND TO DEVELOP A MEASUREMENT MODEL FOR BUSINESS CRITICAL SERVICES
SN - 978-989-8425-52-2
AU - Fehér, P.
AU - Szabó, Z.
PY - 2011
SP - 319
EP - 322
DO - 10.5220/0003393703190322

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