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Authors: Maria Claudia Buzzi 1 ; Marina Buzzi 1 ; Giuseppe Della Penna 2 ; Barbara Leporini 3 and Francesca Ricci 2

Affiliations: 1 CNR-IIT, via Moruzzi 1, 56124 Pisa, Italy ; 2 Department of Information Engineering, University of L’Aquila, L’Aquila, Italy ; 3 CNR-ISTI, via Moruzzi 1, 56124 Pisa, Italy

Keyword(s): Human-Computer Interaction, Web Interfaces, Accessibility, People with Disabilities, e-Government.

Abstract: Public Administration services must be accessible for anyone, including people with disabilities who interact via assistive technology. In 2016, the European Union published Directive 2016/2102 with the aim of making such services more accessible to any citizen, regardless of its abilities. This paper investigates the accessibility of e-Government services in Italy from the point of view of people with disabilities: seventy-six users participated in an online survey, and the collected answers have been further refined through semi-structured interviews. Results have been compared with a previous study, showing that the number of services has increased but no substantial improvement in terms of accessibility has been recorded. Simplified interaction and increased efficiency are still lacking, even if global user satisfaction seems to have slightly improved.

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Paper citation in several formats:
Claudia Buzzi, M.; Buzzi, M.; Della Penna, G.; Leporini, B. and Ricci, F. (2023). Accessibility of e-Government Websites in Italy: The User Experience of People with Disabilities. In Proceedings of the 19th International Conference on Web Information Systems and Technologies - WEBIST; ISBN 978-989-758-672-9; ISSN 2184-3252, SciTePress, pages 59-70. DOI: 10.5220/0012177400003584

@conference{webist23,
author={Maria {Claudia Buzzi}. and Marina Buzzi. and Giuseppe {Della Penna}. and Barbara Leporini. and Francesca Ricci.},
title={Accessibility of e-Government Websites in Italy: The User Experience of People with Disabilities},
booktitle={Proceedings of the 19th International Conference on Web Information Systems and Technologies - WEBIST},
year={2023},
pages={59-70},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0012177400003584},
isbn={978-989-758-672-9},
issn={2184-3252},
}

TY - CONF

JO - Proceedings of the 19th International Conference on Web Information Systems and Technologies - WEBIST
TI - Accessibility of e-Government Websites in Italy: The User Experience of People with Disabilities
SN - 978-989-758-672-9
IS - 2184-3252
AU - Claudia Buzzi, M.
AU - Buzzi, M.
AU - Della Penna, G.
AU - Leporini, B.
AU - Ricci, F.
PY - 2023
SP - 59
EP - 70
DO - 10.5220/0012177400003584
PB - SciTePress