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Authors: Oscar M. Rodríguez Elias 1 ; Ana I. Martínez García 2 ; Jesús Favela Vara 2 ; Aurora Vizcaíno 3 and Juan Pablo Soto 3

Affiliations: 1 UABC, Facultad de Ciencias; CICESE, Mexico ; 2 CICESE, Mexico ; 3 UCLM, Escuela Superior de Informática, Spain

ISBN: 978-972-8865-89-4

Keyword(s): Knowledge Management, Knowledge Flow Analysis, Process Engineering.

Abstract: This paper presents a methodological approach to identify knowledge needs in organizational processes. The methodology is oriented to facilitate obtaining requirements to design knowledge management systems and/or strategies. This approach has been applied for different purposes, including identifying relationships between the knowledge and sources involved in the activities of a process, the mechanisms used for managing knowledge in those processes, and the main problems affecting the flow of knowledge. In order to exemplify the usefulness and applicability of the proposed approach, a case study is described, in which the methodology was successfully applied to analyze a software development group. From this case study different possible solutions to some problems observed in the maintenance process were proposed.

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Paper citation in several formats:
M. Rodríguez Elias O.; I. Martínez García A.; Favela Vara J.; Vizcaíno A.; Pablo Soto J. and (2007). KNOWLEDGE FLOW ANALYSIS TO IDENTIFY KNOWLEDGE NEEDS FOR THE DESIGN OF KNOWLEDGE MANAGEMENT SYSTEMS AND STRATEGIES - A Methodological Approach.In Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 2: Business Intelligence, Knowledge Management and Knowledge Management Systems, (ICEIS 2007) ISBN 978-972-8865-89-4, pages 492-497. DOI: 10.5220/0002410304920497

@conference{business intelligence, knowledge management and knowledge management systems07,
author={Oscar {M. Rodríguez Elias} and Ana {I. Martínez García} and Jesús {Favela Vara} and Aurora Vizcaíno and Juan {Pablo Soto}},
title={KNOWLEDGE FLOW ANALYSIS TO IDENTIFY KNOWLEDGE NEEDS FOR THE DESIGN OF KNOWLEDGE MANAGEMENT SYSTEMS AND STRATEGIES - A Methodological Approach},
booktitle={Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 2: Business Intelligence, Knowledge Management and Knowledge Management Systems, (ICEIS 2007)},
year={2007},
pages={492-497},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002410304920497},
isbn={978-972-8865-89-4},
}

TY - CONF

JO - Proceedings of the Ninth International Conference on Enterprise Information Systems - Volume 2: Business Intelligence, Knowledge Management and Knowledge Management Systems, (ICEIS 2007)
TI - KNOWLEDGE FLOW ANALYSIS TO IDENTIFY KNOWLEDGE NEEDS FOR THE DESIGN OF KNOWLEDGE MANAGEMENT SYSTEMS AND STRATEGIES - A Methodological Approach
SN - 978-972-8865-89-4
AU - M. Rodríguez Elias, O.
AU - I. Martínez García, A.
AU - Favela Vara, J.
AU - Vizcaíno, A.
AU - Pablo Soto, J.
PY - 2007
SP - 492
EP - 497
DO - 10.5220/0002410304920497

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