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Authors: Leandro Zocaratto Rezende 1 ; Edmir Parada Vasques Prado 1 and Alexandre Grotta 2 ; 1

Affiliations: 1 IS Post-graduation Program (PPgSI), University of São Paulo (USP), São Paulo, Brazil ; 2 IS Graduation Program, Federal Institute of Sao Paulo (IFSP), São Paulo, Brazil

Keyword(s): Communication Management, Project Success, Software Development.

Abstract: Technology project management is challenging. However, there are few works in the literature related to communication channels (CC) and project success. Therefore, this research aims to analyze the influence of communication channels on the short and medium-term success of software development projects in a Brazilian enterprise. This research is based on a literature review about communication channels and project success. The research has a qualitative and descriptive approach and used an ex-post-facto strategy. Ten software development project management professionals were interviewed at a large banking institution in the first half of 2019. This research confirmed a positive association between CC and software project success when considering efficiency, impact to the customer, and project staff. Besides, we also identified the two most relevant CC for the context studied and identified a CC not mentioned in the literature.

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Paper citation in several formats:
Rezende, L.; Prado, E. and Grotta, A. (2021). Communication Channels in Brazilian Software Projects: An Analysis based on Case Study. In Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 2: ICEIS; ISBN 978-989-758-509-8; ISSN 2184-4992, SciTePress, pages 321-328. DOI: 10.5220/0010451303210328

@conference{iceis21,
author={Leandro Zocaratto Rezende. and Edmir Parada Vasques Prado. and Alexandre Grotta.},
title={Communication Channels in Brazilian Software Projects: An Analysis based on Case Study},
booktitle={Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 2: ICEIS},
year={2021},
pages={321-328},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010451303210328},
isbn={978-989-758-509-8},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the 23rd International Conference on Enterprise Information Systems - Volume 2: ICEIS
TI - Communication Channels in Brazilian Software Projects: An Analysis based on Case Study
SN - 978-989-758-509-8
IS - 2184-4992
AU - Rezende, L.
AU - Prado, E.
AU - Grotta, A.
PY - 2021
SP - 321
EP - 328
DO - 10.5220/0010451303210328
PB - SciTePress

- Science and Technology Publications, Lda.
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