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Authors: Noni S. Kusumawati 1 ; Florencia D.B.S 2 ; Rino A. Nugroho 2 ; Is Hadri Utomo 2 and Okki C. Ambarwati 2

Affiliations: 1 Department of Public Administrastion, Universitas Sebelas Maret, Surakarta and Indonesia ; 2 Department of Public Administration, Universitas Sebelas Maret, Jl. Ir. Sutami 36a, Surakarta and Indonesia

ISBN: 978-989-758-313-1

Keyword(s): E-govt, Participation, ULAS

Abstract: Surakarta city government empowers its citizens to participate in a complaints system namely ULAS system launched in 2014. The aim is to improve government performance by managing the citizen complaints. The purpose of this study is to find out what the Surakarta government is doing to strengthen public participation in the ULAS system. The results of the research conducted by the city government which succeeded in strengthening the participation of the community with increased control, socialization, political participation, and institutional strengthening. This research uses descriptive qualitative methods. Data are gathered from structured interviews with a purposively selected group of respondents and documentation analysis using Creswell method.

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Paper citation in several formats:
Kusumawati, N.; D.B.S, F.; Nugroho, R.; Utomo, I. and Ambarwati, O. (2017). Electronic Participation in Surakarta - Case Study of Citizen Complaint System.In 4th INTERNATIONAL CONFERENCE ON SOCIAL AND POLITICAL SCIENCES - Volume 1: IcoSaPS, ISBN 978-989-758-313-1, pages 1-1. DOI: 10.5220/0007032400010001

@conference{icosaps17,
author={Noni S. Kusumawati. and Florencia D.B.S. and Rino A. Nugroho. and Is Hadri Utomo. and Okki C. Ambarwati.},
title={Electronic Participation in Surakarta - Case Study of Citizen Complaint System},
booktitle={4th INTERNATIONAL CONFERENCE ON SOCIAL AND POLITICAL SCIENCES - Volume 1: IcoSaPS,},
year={2017},
pages={1-1},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007032400010001},
isbn={978-989-758-313-1},
}

TY - CONF

JO - 4th INTERNATIONAL CONFERENCE ON SOCIAL AND POLITICAL SCIENCES - Volume 1: IcoSaPS,
TI - Electronic Participation in Surakarta - Case Study of Citizen Complaint System
SN - 978-989-758-313-1
AU - Kusumawati, N.
AU - D.B.S, F.
AU - Nugroho, R.
AU - Utomo, I.
AU - Ambarwati, O.
PY - 2017
SP - 1
EP - 1
DO - 10.5220/0007032400010001

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