Analysis Perfromance of Service Quality UPI Library Using Six Sigma Method

Mokh. Adib Sultan; Chairul Furqon; Fazira Az Zahrah I.

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Paper

Analysis Perfromance of Service Quality UPI Library Using Six Sigma Method

In Proceedings of the 2nd Global Conference on Business, Management and Entrepreneurship GC-BME - Volume 1, 221-226, 2017 , Surabaya, Indonesia

Authors: Mokh. Adib Sultan ; Chairul Furqon and Fazira Az Zahrah I.

Affiliation: Universitas Pendidikan Indonesia, Indonesia

Keyword(s): Service Quality, Six Sigma

Abstract: The aims of this study to find the performance of service quality UPI library as well as an action plan as an improvement for optimizing performance of service quality. The results showed that the performance of service quality UPI library has not been optimal. The average score of dpmo is 357071.43 and the average of sigma level is 1.87 sigma which indicate has not reached the target 3.4 dpmo or 6 sigma.

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Paper citation in several formats:

Sultan, M.; Furqon, C. and I., F. (2018). Analysis Perfromance of Service Quality UPI Library Using Six Sigma Method. In Proceedings of the 2nd Global Conference on Business, Management and Entrepreneurship - GC-BME; ISBN 978-989-758-333-9; ISSN 2184-3368, SciTePress, pages 221-226. DOI: 10.5220/0007117502210226

@conference{gc-bme18,
author={Mokh. Adib Sultan. and Chairul Furqon. and Fazira Az Zahrah I..},
title={Analysis Perfromance of Service Quality UPI Library Using Six Sigma Method},
booktitle={Proceedings of the 2nd Global Conference on Business, Management and Entrepreneurship - GC-BME},
year={2018},
pages={221-226},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007117502210226},
isbn={978-989-758-333-9},
issn={2184-3368},
}

TY - CONF

JO - Proceedings of the 2nd Global Conference on Business, Management and Entrepreneurship - GC-BME
TI - Analysis Perfromance of Service Quality UPI Library Using Six Sigma Method
SN - 978-989-758-333-9
IS - 2184-3368
AU - Sultan, M.
AU - Furqon, C.
AU - I., F.
PY - 2018
SP - 221
EP - 226
DO - 10.5220/0007117502210226
PB - SciTePress