loading
Papers Papers/2022 Papers Papers/2022

Research.Publish.Connect.

Paper

Paper Unlock

Authors: O. Fatih Kilic ; Enes B. Dundar ; Yusufcan Manav ; Tolga Cekic and Onur Deniz

Affiliation: Natural Language Processing Department, Yapi Kredi Technology, Istanbul, Turkey

Keyword(s): Dialogue Act, Text Classification, Dialogue Policy.

Abstract: We study the problem of dialogue act classification to be used in conversation management of goal-oriented dialogue systems. Online chat behavior in human-machine dialogue systems differs from human-human spoken conversations. To this end, we develop 9 dialogue act classes by observing real-life human conversations from a banking domain Turkish dialogue agent. We then propose a dialogue policy based on these classes to correctly direct the users to their goals in a chatbot-human support hybrid dialogue system. To train a dialogue act classifier, we annotate a corpus of human-machine dialogues consisting of 426 conversations and 5020 sentences. Using the annotated corpus, we train a self-attentive bi-directional LSTM dialogue act classifier, which achieves 0.90 weighted F1-score on a sentence level classification performance. We deploy the trained model in the conversation manager to maintain the designed dialogue policy.

CC BY-NC-ND 4.0

Sign In Guest: Register as new SciTePress user now for free.

Sign In SciTePress user: please login.

PDF ImageMy Papers

You are not signed in, therefore limits apply to your IP address 3.238.233.189

In the current month:
Recent papers: 100 available of 100 total
2+ years older papers: 200 available of 200 total

Paper citation in several formats:
Kilic, O.; Dundar, E.; Manav, Y.; Cekic, T. and Deniz, O. (2020). Conversation Management in Task-oriented Turkish Dialogue Agents with Dialogue Act Classification. In Proceedings of the 12th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2020) - KDIR; ISBN 978-989-758-474-9; ISSN 2184-3228, SciTePress, pages 29-35. DOI: 10.5220/0010020700290035

@conference{kdir20,
author={O. Fatih Kilic. and Enes B. Dundar. and Yusufcan Manav. and Tolga Cekic. and Onur Deniz.},
title={Conversation Management in Task-oriented Turkish Dialogue Agents with Dialogue Act Classification},
booktitle={Proceedings of the 12th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2020) - KDIR},
year={2020},
pages={29-35},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010020700290035},
isbn={978-989-758-474-9},
issn={2184-3228},
}

TY - CONF

JO - Proceedings of the 12th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management (IC3K 2020) - KDIR
TI - Conversation Management in Task-oriented Turkish Dialogue Agents with Dialogue Act Classification
SN - 978-989-758-474-9
IS - 2184-3228
AU - Kilic, O.
AU - Dundar, E.
AU - Manav, Y.
AU - Cekic, T.
AU - Deniz, O.
PY - 2020
SP - 29
EP - 35
DO - 10.5220/0010020700290035
PB - SciTePress