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Authors: José Neves 1 ; Ana Fernandes 2 ; Guida Gomes 1 ; Mariana Neves 3 ; António Abelha 1 and Henrique Vicente 2

Affiliations: 1 Universidade do Minho, Portugal ; 2 Universidade de Évora, Portugal ; 3 Deloitte, United Kingdom

ISBN: 978-989-758-096-3

ISSN: 2184-4992

Keyword(s): International Standard ISO 9001, Knowledge Representation and Reasoning, Logic Programming, Artificial Neural Networks.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Artificial Intelligence and Decision Support Systems ; Biomedical Engineering ; Biomedical Signal Processing ; Computational Intelligence ; Enterprise Information Systems ; Health Engineering and Technology Applications ; Human-Computer Interaction ; Methodologies and Methods ; Neural Network Software and Applications ; Neural Networks ; Neurocomputing ; Neurotechnology, Electronics and Informatics ; Pattern Recognition ; Physiological Computing Systems ; Sensor Networks ; Signal Processing ; Soft Computing ; Strategic Decision Support Systems ; Theory and Methods

Abstract: ISO 9001 is recognized as a Quality Management Systems standard, i.e., it is the primary phase of a process of constant enhancement that will provide an organisation with the necessary management tools to improve working practices. Indeed, it provides a framework and a set of principles aimed at ensuring a common sense approach to the management of an organization in order to consistently satisfy customers and other stakeholders. Therefore, and in order to add value to ISO 9001, this work focuses on the development of a decision support system, which will allow companies to be able to meet the needs of customers by fulfilling requirements that reflect either the effectiveness or the non-effectiveness of an organization. The procedures for knowledge representation and reasoning used are based on an extension to the Logic Programming language, allowing the handling of incomplete, contradictory and even forbidden data, information and/or knowledge. The computational framework is centred on Artificial Neural Networks to evaluate customer’s satisfaction and the degree of confidence that one has on such a happening. (More)


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Paper citation in several formats:
Neves, J.; Fernandes, A.; Gomes, G.; Neves, M.; Abelha, A. and Vicente, H. (2015). International Standard ISO 9001 an Artificial Intelligence View. In Proceedings of the 17th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-096-3; ISSN 2184-4992, pages 421-428. DOI: 10.5220/0005328904210428

author={José Neves. and Ana Fernandes. and Guida Gomes. and Mariana Neves. and António Abelha. and Henrique Vicente.},
title={International Standard ISO 9001 an Artificial Intelligence View},
booktitle={Proceedings of the 17th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},


JO - Proceedings of the 17th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - International Standard ISO 9001 an Artificial Intelligence View
SN - 978-989-758-096-3
IS - 2184-4992
AU - Neves, J.
AU - Fernandes, A.
AU - Gomes, G.
AU - Neves, M.
AU - Abelha, A.
AU - Vicente, H.
PY - 2015
SP - 421
EP - 428
DO - 10.5220/0005328904210428

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