Identifying Conflicts through eMails by using an Emotion Ontology

Chahnez Zakaria; Olivier Curé; Kamel Smaïli

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Paper

Identifying Conflicts through eMails by using an Emotion Ontology

In Proceedings of the 6th International Workshop on Natural Language Processing and Cognitive Science - Volume 0ICEIS, 46-54, 2009 , Milan, Italy

Authors: Chahnez Zakaria ¹ ; Olivier Curé ¹ and Kamel Smaïli ²

Affiliations: ¹ Université Paris Est, France ; ² Laboratory Loria, France

Abstract: In the logic of text classification, this paper presents an approach to detect emails conflict exchanged between colleagues, who belong to a geographically distributed enterprise. The idea is to inform a team leader of such situation, hence to help him in preventing serious disagreement between team members. This approach uses the vector space model with TF*IDF weight to represent email; and a domain ontology of relational conflicts to determine its categories. Our study also addresses the issue of building ontology, which is made up of two phases. First we conceptualize the domain by hand, then we enrich it by using the triggers model that enables to find out terms in corpora which correspond to different conflicts.

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Paper citation in several formats:

Zakaria, C.; Curé, O. and Smaïli, K. (2009). Identifying Conflicts through eMails by using an Emotion Ontology. In Proceedings of the 6th International Workshop on Natural Language Processing and Cognitive Science (ICEIS 2009) - NLPCS; ISBN 978-989-8111-92-0, SciTePress, pages 46-54. DOI: 10.5220/0002172000460054

@conference{nlpcs09,
author={Chahnez Zakaria. and Olivier Curé. and Kamel Smaïli.},
title={Identifying Conflicts through eMails by using an Emotion Ontology},
booktitle={Proceedings of the 6th International Workshop on Natural Language Processing and Cognitive Science (ICEIS 2009) - NLPCS},
year={2009},
pages={46-54},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002172000460054},
isbn={978-989-8111-92-0},
}

TY - CONF

JO - Proceedings of the 6th International Workshop on Natural Language Processing and Cognitive Science (ICEIS 2009) - NLPCS
TI - Identifying Conflicts through eMails by using an Emotion Ontology
SN - 978-989-8111-92-0
AU - Zakaria, C.
AU - Curé, O.
AU - Smaïli, K.
PY - 2009
SP - 46
EP - 54
DO - 10.5220/0002172000460054
PB - SciTePress