Authors:
Jan vom Brocke
1
;
Jan Mendling
2
and
Jan Recker
2
Affiliations:
1
Martin Hilti Chair of Information Systems and Business Process Management (IS&BPM), University of Liechtenstein, Liechtenstein
;
2
BPM Group, Enterprise Systems Cluster, Queensland University of Technology, Australia
Keyword(s):
Process re-engineering, value-orientation, process modelling, total cost of ownership, return on investment.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Business Process Management
;
e-Business
;
Enterprise Engineering
;
Enterprise Information Systems
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Symbolic Systems
Abstract:
To date, typical process modelling approaches put a strong emphasis on behavioural aspects of business operations. However, they often neglect value-related information. Yet, such information is of key importance to strategic decision-making, for instance in the context of process re-engineering. In this paper we propose a
value-oriented approach to business process modelling that facilitates managerial decision-making in the context of process re-design based on concepts and metrics from financial and operations management..