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Authors: Juliana de Melo Bezerra and Celso Massaki Hirata

Affiliation: Instituto Tecnológico de Aeronautica, Brazil

ISBN: 978-989-8425-56-0

Keyword(s): Conflict, Virtual community, Conflict management process.

Related Ontology Subjects/Areas/Topics: Collaborative Computing ; Enterprise Information Systems ; Society, e-Business and e-Government ; Software Agents and Internet Computing ; Web 2.0 and Social Networking Controls ; Web Information Systems and Technologies

Abstract: Through the participation on collaborative tasks in virtual communities, members can express their divergences during discussions, which characterize conflicts. Conflicts can contribute positively creativity, innovation and quality of decisions. However, if not managed, conflicts can negatively impact community performance and members’ satisfaction. We propose a conflict management process for virtual communities. The process is useful to design new virtual communities because it allows to bring conflict management mechanisms, and also to improve mechanisms of existent virtual communities by correctly addressing the causes and consequences of conflicts.

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Paper citation in several formats:
de Melo Bezerra, J. and Massaki Hirata, C. (2011). CONFLICT MANAGEMENT PROCESS FOR VIRTUAL COMMUNITIES.In Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-8425-56-0, pages 33-42. DOI: 10.5220/0003453500330042

@conference{iceis11,
author={Juliana de Melo Bezerra. and Celso Massaki Hirata.},
title={CONFLICT MANAGEMENT PROCESS FOR VIRTUAL COMMUNITIES},
booktitle={Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2011},
pages={33-42},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003453500330042},
isbn={978-989-8425-56-0},
}

TY - CONF

JO - Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - CONFLICT MANAGEMENT PROCESS FOR VIRTUAL COMMUNITIES
SN - 978-989-8425-56-0
AU - de Melo Bezerra, J.
AU - Massaki Hirata, C.
PY - 2011
SP - 33
EP - 42
DO - 10.5220/0003453500330042

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