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Authors: Dimitrios Belias 1 ; 2 and Nikolaos Trihas 1

Affiliations: 1 Department of Business Administration and Tourism, Hellenic Mediterranean University, Heraklion, Greece ; 2 Department of Business Administration, University of Thessaly, Larissa, Geopolis, 41500, Greece

Keyword(s): Change Management, HRM, Front Office Employees, Training, Crisis.

Abstract: Τhis paper examines the impact of human resources training of front office employees on their readiness to deal with the changes made from a crisis (Belias et al., 2021b), in this case of the Covid-19 crisis. Ιndeed, the literature review has indicated that the Covid-19 measures have resulted in a number of changes on the operation of hotels which brings the need to train the personnel so to learn and apply those changes. In addition to this, this research has proposed a research instrument. This is a combination of RCS (Readiness to Change Scale) with Mapelu & Jumah (2013)’s instrument of assessing the impact of training on hotels. Hence, it is proposed to use this instrument in a future research.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Belias, D. and Trihas, N. (2022). Human Resource Training of Front Office Employees and Change Management in Hospitality Sector during Crisis. In Proceedings of the 4th International Conference on Finance, Economics, Management and IT Business - FEMIB; ISBN 978-989-758-567-8; ISSN 2184-5891, SciTePress, pages 101-106. DOI: 10.5220/0011060000003206

@conference{femib22,
author={Dimitrios Belias. and Nikolaos Trihas.},
title={Human Resource Training of Front Office Employees and Change Management in Hospitality Sector during Crisis},
booktitle={Proceedings of the 4th International Conference on Finance, Economics, Management and IT Business - FEMIB},
year={2022},
pages={101-106},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0011060000003206},
isbn={978-989-758-567-8},
issn={2184-5891},
}

TY - CONF

JO - Proceedings of the 4th International Conference on Finance, Economics, Management and IT Business - FEMIB
TI - Human Resource Training of Front Office Employees and Change Management in Hospitality Sector during Crisis
SN - 978-989-758-567-8
IS - 2184-5891
AU - Belias, D.
AU - Trihas, N.
PY - 2022
SP - 101
EP - 106
DO - 10.5220/0011060000003206
PB - SciTePress

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