Authors:
Michael Strasser
1
;
Nico Weiner
1
and
Sahin Albayrak
2
Affiliations:
1
Bosch Software Innovations GmbH, Germany
;
2
Technical University of Berlin, Germany
Keyword(s):
Service Provisioning, Service Roaming, Business Actions, Business Action Theory, Smart City, Service Marketplace.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Business Process Management
;
Cloud Computing
;
Cloud Computing Architecture
;
Communication and Software Technologies and Architectures
;
e-Business
;
Enterprise Engineering
;
Enterprise Information Systems
;
Fundamentals
;
Information and Service Economy
;
Internet of Services
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Languages, Tools and Architectures
;
Model-Driven Software Development
;
Service-Oriented Architectures
;
Services Science
;
Software Engineering
;
Symbolic Systems
;
Technology Platforms
Abstract:
In times of smart city and internet of things and services a lot of data is produced. However, there is no
benefit in collecting the data without processing it. Smart services are one possibility to enable data access
for data processing. Smart services have attracted research along their domain and requirements, benefits
for the common as well as possible business models are developed. This work addresses the way how service
consumers and service operators conduct business in an open B2B service marketplace. The paper presents and
discusses phases of a business relationship in an digital service environment as well as discusses the business
actions’ sequence. A role-action framework for service provisioning systems is developed. It contributes
to a better understanding of service provision systems and demonstrates of what processes it constitutes. It
furthermore presents what needs to be done by the systems’ participants to offer or consume services.