loading
Papers

Research.Publish.Connect.

Paper

Authors: Wiem Khlif ; Mariem Kchaou and Faiez Gargouri

Affiliation: Mir@cl Laboratory, University of Sfax, Sfax and Tunisia

ISBN: 978-989-758-379-7

Keyword(s): BPMN Model, Performance, Framework, Classification, Business Context, Social Context, Perspectives, Temporal Measures, Cost Measures.

Abstract: Measuring the performance of business processes is an essential task that enables an organization to achieve effective and efficient results. It is by measuring processes that data on their performance is provided, thus showing the evolution of the organization in terms of its strategic objectives. To be efficient in such task, organizations need a set of measures, thereby enabling them to support planning, inducing control and making it possible to diagnose the current situation. Indeed, several researchers have defined specific measures for assessing the business process (BP) performance. Our approach proposes new temporal and cost measures to assess the performance of business process models. The aim of this paper is to classify the performance measures proposed so far within a framework defined in terms of characteristics, design and temporal perspectives, and to evaluate the performance of business process models. This framework uses business and social contexts to improve partic ular measures. It helps the designer to select a subset of measures corresponding to each perspective and to calculate and interpret their values in order to improve the performance of their model. (More)

PDF ImageFull Text

Download
CC BY-NC-ND 4.0

Sign In Guest: Register as new SciTePress user now for free.

Sign In SciTePress user: please login.

PDF ImageMy Papers

You are not signed in, therefore limits apply to your IP address 3.233.224.8

In the current month:
Recent papers: 100 available of 100 total
2+ years older papers: 200 available of 200 total

Paper citation in several formats:
Khlif, W.; Kchaou, M. and Gargouri, F. (2019). A Framework for Evaluating Business Process Performance.In Proceedings of the 14th International Conference on Software Technologies - Volume 1: ICSOFT, ISBN 978-989-758-379-7, pages 371-383. DOI: 10.5220/0007841403710383

@conference{icsoft19,
author={Wiem Khlif. and Mariem Kchaou. and Faiez Gargouri.},
title={A Framework for Evaluating Business Process Performance},
booktitle={Proceedings of the 14th International Conference on Software Technologies - Volume 1: ICSOFT,},
year={2019},
pages={371-383},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007841403710383},
isbn={978-989-758-379-7},
}

TY - CONF

JO - Proceedings of the 14th International Conference on Software Technologies - Volume 1: ICSOFT,
TI - A Framework for Evaluating Business Process Performance
SN - 978-989-758-379-7
AU - Khlif, W.
AU - Kchaou, M.
AU - Gargouri, F.
PY - 2019
SP - 371
EP - 383
DO - 10.5220/0007841403710383

Login or register to post comments.

Comments on this Paper: Be the first to review this paper.