Authors:
María M. Abad-Grau
1
;
Francisco Araque
2
;
Rosana Montes
1
;
M. Visitación Hurtado
1
and
Miguel J. Hornos
1
Affiliations:
1
University of Granada, Spain
;
2
University of Jaén, Spain
Keyword(s):
Value-Added Services, Web-Based Services, Web Knowledge Management, Decision Support System, Data Warehousing, On-Line Analysis Processing.
Related
Ontology
Subjects/Areas/Topics:
Data Warehouses and OLAP
;
Databases and Information Systems Integration
;
Enterprise Information Systems
Abstract:
The current enterprise world has become global and complex. Knowledge management is a key to have a competitive advantage as it allows detecting in advance customer trends and market evolution. While knowledge management systems are usually unaffordable for small or even medium-size enterprises, a tool to be shared between them is a more realistic solution. The system, based on client/server architecture with a web interface, is able to provide top Information Technology (IT) solutions for a low cost so that small and medium business can also use these systems to acquire competitive advantage. We have developed a solution for a IT enterprise providing an on-line reservation system for small tourist lodgings and travel agencies. It consists of a Data Warehouse (DW) and a Decision Support System (DSS) which is currently being offered as a value-added service for providers and customers. The DSS is also used by the Acquisition Component of a Knowledge Management System (KMS).