loading
Documents

Research.Publish.Connect.

Paper

Authors: Evando Borges 1 ; Marcelo Fantinato 1 ; Ünal Aksu 2 ; Hajo Reijers 2 and Lucinéia Thom 3

Affiliations: 1 School of Arts, Sciences and Humanities, University of São Paulo, São Paulo and Brazil ; 2 Department of Information and Computing Sciences, Utrecht University, Utrecht and The Netherlands ; 3 Institute of Informatics, Federal University of Rio Grande do Sul, Porto Alegre and Brazil

ISBN: 978-989-758-372-8

Keyword(s): Business Processes, Monitoring, Business Level Agreement, Service Level Agreement, Quality of Service.

Abstract: Business monitoring approaches usually address indicators associated with processes only at the service level; i.e., related to the services implementing the processes. Monitoring at the service level raises technical measures geared to Information Technology (IT) managers. Monitoring of Key Performance Indicators (KPIs) is usually carried out at a higher level, but transversely to the organization’s processes, i.e., uncoupled from the processes. We present a component designed to aid in strategic alignment between business and IT by monitoring Non-Functional Requirements (NFR) of processes based on Quality of Service attributes. This component aims to allow business managers to monitor process executions by focusing on the indicators that truly respond to the execution of such processes. We evaluated the component via a proof of concept.

PDF ImageFull Text

Download
CC BY-NC-ND 4.0

Sign In Guest: Register as new SciTePress user now for free.

Sign In SciTePress user: please login.

PDF ImageMy Papers

You are not signed in, therefore limits apply to your IP address 18.206.16.123

In the current month:
Recent papers: 100 available of 100 total
2+ years older papers: 200 available of 200 total

Paper citation in several formats:
Borges, E.; Fantinato, M.; Aksu, Ü.; Reijers, H. and Thom, L. (2019). Monitoring of Non-functional Requirements of Business Processes based on Quality of Service Attributes of Web Services.In Proceedings of the 21st International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-372-8, pages 588-595. DOI: 10.5220/0007700605880595

@conference{iceis19,
author={Evando S. Borges. and Marcelo Fantinato. and Aksu, Ü. and Hajo A. Reijers. and Lucinéia H. Thom.},
title={Monitoring of Non-functional Requirements of Business Processes based on Quality of Service Attributes of Web Services},
booktitle={Proceedings of the 21st International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2019},
pages={588-595},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007700605880595},
isbn={978-989-758-372-8},
}

TY - CONF

JO - Proceedings of the 21st International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Monitoring of Non-functional Requirements of Business Processes based on Quality of Service Attributes of Web Services
SN - 978-989-758-372-8
AU - Borges, E.
AU - Fantinato, M.
AU - Aksu, Ü.
AU - Reijers, H.
AU - Thom, L.
PY - 2019
SP - 588
EP - 595
DO - 10.5220/0007700605880595

Login or register to post comments.

Comments on this Paper: Be the first to review this paper.