Authors:
Evando S. Borges
1
;
Marcelo Fantinato
1
;
Ünal Aksu
2
;
Hajo A. Reijers
2
and
Lucinéia H. Thom
3
Affiliations:
1
School of Arts, Sciences and Humanities, University of São Paulo, São Paulo and Brazil
;
2
Department of Information and Computing Sciences, Utrecht University, Utrecht and The Netherlands
;
3
Institute of Informatics, Federal University of Rio Grande do Sul, Porto Alegre and Brazil
Keyword(s):
Business Processes, Monitoring, Business Level Agreement, Service Level Agreement, Quality of Service.
Related
Ontology
Subjects/Areas/Topics:
Enterprise Information Systems
;
Information Systems Analysis and Specification
;
Requirements Analysis And Management
Abstract:
Business monitoring approaches usually address indicators associated with processes only at the service level; i.e., related to the services implementing the processes. Monitoring at the service level raises technical measures geared to Information Technology (IT) managers. Monitoring of Key Performance Indicators (KPIs) is usually carried out at a higher level, but transversely to the organization’s processes, i.e., uncoupled from the processes. We present a component designed to aid in strategic alignment between business and IT by monitoring Non-Functional Requirements (NFR) of processes based on Quality of Service attributes. This component aims to allow business managers to monitor process executions by focusing on the indicators that truly respond to the execution of such processes. We evaluated the component via a proof of concept.