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Author: Claudio S. Pinhanez

Affiliation: IBM Research, Brazil

Keyword(s): Personified Interfaces, Design Methods, Chatbots, Humanoid Robots.

Related Ontology Subjects/Areas/Topics: Applications ; Artificial Intelligence ; Assistive Technology ; Augmentative Communication ; Enterprise Information Systems ; Health Engineering and Technology Applications ; Human-Computer Interaction ; Intelligent User Interfaces ; Physiological Computing Systems

Abstract: Recent advances in natural language processing, computer graphics, and mobile computing are driving a new wave of interfaces, called here personified interfaces, which have clear and distinctive human-like characteristics. The paper argues that \emph{personified interfaces} need to portray coherent human traits, deal with conflict, and handle drama, driving a need of new design methods. Using theoretical frameworks drawn from different disciplines, concisely described in the paper, four design methods are presented to support the design of personified interfaces, merging traditional design techniques with the use of personality models, improvisational theater techniques, comics-inspired storyboards, and even some ideas from puppetry and movie animation. The design methods are exemplified with results from three student workshops aimed at designing a service recovery interface for e-commerce.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Pinhanez, C. (2017). Design Methods for Personified Interfaces. In Proceedings of the International Conference on Computer-Human Interaction Research and Applications - CHIRA, ISBN 978-989-758-267-7; ISSN 2184-3244, pages 27-38. DOI: 10.5220/0006487500270038

@conference{chira17,
author={Claudio S. Pinhanez.},
title={Design Methods for Personified Interfaces},
booktitle={Proceedings of the International Conference on Computer-Human Interaction Research and Applications - CHIRA,},
year={2017},
pages={27-38},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006487500270038},
isbn={978-989-758-267-7},
issn={2184-3244},
}

TY - CONF

JO - Proceedings of the International Conference on Computer-Human Interaction Research and Applications - CHIRA,
TI - Design Methods for Personified Interfaces
SN - 978-989-758-267-7
IS - 2184-3244
AU - Pinhanez, C.
PY - 2017
SP - 27
EP - 38
DO - 10.5220/0006487500270038

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