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Authors: Nian-Shing Chen 1 ; Kan-Min Lin 2 and no name Kinshuk 3

Affiliations: 1 National Sun Yat-sen University, Taiwan ; 2 Ling-Tung College, National Yunlin University of Science & Technology, Taiwan ; 3 Massey University, New Zealand

Keyword(s): E-learning satisfaction, Frequency of negative critical incident, Critical incident

Related Ontology Subjects/Areas/Topics: Applications ; e-Business ; Education/Learning ; e-Learning ; Enterprise Information Systems ; Human-Computer Interaction ; Knowledge Management and Information Sharing ; Knowledge-Based Systems

Abstract: Understanding learner satisfaction and its factors is very important for E-learning quality development. In this study, we describe an E-learning satisfaction assessment model based on the negative critical incidents perspective and examine if critical incidents affect E-learning satisfaction. The model is tested using an empirical study of 230 online learners at NSYSU Cyber-University. The results show that the model is valid and it can provide 71% of explanatory power for overall cumulative satisfaction for E-learning in our empirical case. The critical incidents that affect E-learning satisfaction can be classified into four categories: administration, functionality, instruction and interaction. Among them, interaction and functionality are found to be the most important factors.

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Paper citation in several formats:
Chen, N.; Lin, K. and Kinshuk, N. (2004). ASSESSMENT OF E-LEARNING SATISFACTION FROM CRITICAL INCIDENTS PERSPECTIVE. In Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS; ISBN 972-8865-00-7; ISSN 2184-4992, SciTePress, pages 27-34. DOI: 10.5220/0002605700270034

@conference{iceis04,
author={Nian{-}Shing Chen. and Kan{-}Min Lin. and no name Kinshuk.},
title={ASSESSMENT OF E-LEARNING SATISFACTION FROM CRITICAL INCIDENTS PERSPECTIVE},
booktitle={Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS},
year={2004},
pages={27-34},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002605700270034},
isbn={972-8865-00-7},
issn={2184-4992},
}

TY - CONF

JO - Proceedings of the Sixth International Conference on Enterprise Information Systems - Volume 5: ICEIS
TI - ASSESSMENT OF E-LEARNING SATISFACTION FROM CRITICAL INCIDENTS PERSPECTIVE
SN - 972-8865-00-7
IS - 2184-4992
AU - Chen, N.
AU - Lin, K.
AU - Kinshuk, N.
PY - 2004
SP - 27
EP - 34
DO - 10.5220/0002605700270034
PB - SciTePress

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