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Author: Rajan Vohra

Affiliation: Institute of Technology & Management, India

Keyword(s): e-Governance, primary health care services, dispensaries, Delhi government.

Related Ontology Subjects/Areas/Topics: Applications ; Artificial Intelligence ; e-Business ; Enterprise Information Systems ; Government ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Society, e-Business and e-Government ; Symbolic Systems ; Web Information Systems and Technologies

Abstract: In the field of health care services the responsibility for their delivery is shared by many agencies in the public sector. In addition there are central government ministries each with their own institutions. Each of these agencies provides health care services in Delhi through a variety of outlets like dispensaries and hospitals. These institutions function independently and there is neither proper coordination between the government agencies managing them nor between the institutes themselves at the operational level. This coordination is essential from the point of view of having a structured patient referral system and sharing of resources between institutes in addition to providing feedback to shape government health policies. In this research paper the study focuses on primary health service centres of Delhi Government. The research objectives of this paper are: • Study the working of Primary health centres including services provided. • Study the level of IT usage i n these dispensaries • Analyze key problems faced by these dispensaries • Propose an e Governance model to manage these dispensaries • Determine obstacles & challenges in implementation of this model. This research paper uses some technologies that are being used by National health services (NHS) of UK. These technologies include use of call centers for service delivery and Decision support systems (DSS) that are being used in patient interaction. (More)

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Paper citation in several formats:
Vohra, R. (2007). EMPOWERING PRIMARY HEALTH CARE SERVICES THROUGH E-GOVERNANCE - A Case Study from Delhi Government. In Proceedings of the Third International Conference on Web Information Systems and Technologies - Volume 3: WEBIST; ISBN 978-972-8865-79-5; ISSN 2184-3252, SciTePress, pages 221-227. DOI: 10.5220/0001268502210227

@conference{webist07,
author={Rajan Vohra.},
title={EMPOWERING PRIMARY HEALTH CARE SERVICES THROUGH E-GOVERNANCE - A Case Study from Delhi Government},
booktitle={Proceedings of the Third International Conference on Web Information Systems and Technologies - Volume 3: WEBIST},
year={2007},
pages={221-227},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001268502210227},
isbn={978-972-8865-79-5},
issn={2184-3252},
}

TY - CONF

JO - Proceedings of the Third International Conference on Web Information Systems and Technologies - Volume 3: WEBIST
TI - EMPOWERING PRIMARY HEALTH CARE SERVICES THROUGH E-GOVERNANCE - A Case Study from Delhi Government
SN - 978-972-8865-79-5
IS - 2184-3252
AU - Vohra, R.
PY - 2007
SP - 221
EP - 227
DO - 10.5220/0001268502210227
PB - SciTePress