Authors:
Walter de Abreu Cybis
1
;
Dominique L. Scapin
2
and
Marcelo Morandini
3
Affiliations:
1
Universidade Federal de Santa Catarina; Ecole Polytechnique de Montréal, Canada
;
2
Institut National de Recherche en Informatique et Automatique, France
;
3
Universidade Estadual de Maringá, Brazil
Keyword(s):
Ergonomics, Usability, Evaluation, Monitoring, UIMS, B2B, ERP, Intranet
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Collaboration and e-Services
;
e-Business
;
e-Business and e-Commerce
;
Enterprise Information Systems
;
Knowledge Discovery and Information Retrieval
;
Knowledge-Based Systems
;
Multimedia and User Interfaces
;
Society, e-Business and e-Government
;
Soft Computing
;
Symbolic Systems
;
Usability
;
Usability and Ergonomics
;
Web Information Systems and Technologies
;
Web Interfaces and Applications
;
Web Mining
Abstract:
This paper describes the results of studies dedicated to the specification of ErgoManager, a UIMS (User Interface Management System) specifically intended to support the user interface revision phase over changeable Web sites running B2B, ERP or Intranets transactions. This UIMS contains two basic components: ErgoMonitor and ErgoCoIn. ErgoMonitor applies task-oriented analysis and usability oriented processing on interaction traces stored in log files as a way to identify “average” usability levels that have been occurring when users were accomplishing transactional tasks with a web site. ErgoCoIn is a checklist based CSEE (Computer Supported Ergonomic Evaluation) tool that features automatic services to inquire context of use aspects and to recognize web page components as a way to conduct inspections of only the context pertinent aspects of a Web page. By integrating these tools, ErgoManager aims to support quality assurance strategies over the revision phase of web sites lifecycle
by confronting, in an iterative way, usability quantitative metrics and qualitative aspects of user interfaces.
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