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Authors: Matthias Winkler 1 and Thomas Springer 2

Affiliations: 1 SAP AG, Germany ; 2 TU Dresden, Germany

ISBN: 978-989-674-010-8

ISSN: 2184-2833

Keyword(s): SLA Management, Internet of Services.

Abstract: Business services are a valuable asset to be traded via internet service marketplaces. While they are offered via the internet their execution often involves manual steps. The provisioning of services is regulated by service level agreements (SLA). In order to support the efficient management of SLAs a suitable infrastructure is needed. In this paper we present the SLA management approach and infrastructure developed and implemented within the TEXO project. It is based on our SLA lifecycle, which supports the creation, negotiation and renegotiation, as well as the monitoring of SLAs. We had two important requirements which make the approach suitable for the context of trading business services via internet service marketplaces. It should enable the specification of key aspects of business services, instead of being limited to quality of service (QoS) aspects. Furthermore, the SLA management infrastructure should enable easy SLA handling for service providers and consumers without im posing too many infrastructure requirements on them. Our work is illustrated based on a logistics service example. (More)

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Paper citation in several formats:
Winkler, M. and Springer, T. (2009). SLA MANAGEMENT FOR THE INTERNET OF SERVICES. In Proceedings of the 4th International Conference on Software and Data Technologies - Volume 2: ACT4SOC-EHST, (ICSOFT 2009) ISBN 978-989-674-010-8; ISSN 2184-2833, pages 384-391. DOI: 10.5220/0002287203840391

@conference{act4soc-ehst09,
author={Matthias Winkler. and Thomas Springer.},
title={SLA MANAGEMENT FOR THE INTERNET OF SERVICES},
booktitle={Proceedings of the 4th International Conference on Software and Data Technologies - Volume 2: ACT4SOC-EHST, (ICSOFT 2009)},
year={2009},
pages={384-391},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002287203840391},
isbn={978-989-674-010-8},
issn={2184-2833},
}

TY - CONF

JO - Proceedings of the 4th International Conference on Software and Data Technologies - Volume 2: ACT4SOC-EHST, (ICSOFT 2009)
TI - SLA MANAGEMENT FOR THE INTERNET OF SERVICES
SN - 978-989-674-010-8
IS - 2184-2833
AU - Winkler, M.
AU - Springer, T.
PY - 2009
SP - 384
EP - 391
DO - 10.5220/0002287203840391

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