Authors:
João Casal
;
David Monteiro
;
Laís Sousa
;
Patrick Santos
;
João Santos
and
Jorge Ramos
Affiliation:
TIMWE Lab, Portugal
Keyword(s):
Requirements Elicitation, Mobile Wallet Architecture, Mobile Payments, Mobile Identification, Mobile Ticketing, Mobile Marketing.
Abstract:
The digitization of physical wallets into mobile applications is a promising trend, namely for payments, personal identification, and for grouping marketing items or digital tickets. Mobile digital services emerge on these areas promising to bring ease and convenience for wallet owners and, for place owners, lower costs on payment processing fees, increased service efficiency and a closer relation with customers. However, there are several challenges, like the users’ acceptance, security concerns and lack of interoperability between wallet services, that delay a significant impact on persons’ lives. On this paper, we present the requirements elicitation for a holistic mobile wallet ecosystem.