loading
Papers

Research.Publish.Connect.

Paper

Authors: Dewinta Puristia ; Firman Kurniawan and Eduard Lukman

Affiliation: Department of Communication Studies, Universitas Indonesia, Jalan Salemba Raya 4, Jakarta and Indonesia

ISBN: 978-989-758-313-1

Keyword(s): mobile applications, government communications, public complaints.

Abstract: In the past, people spent much time visiting local government office to complain about problems in their neighbourhood. They must pass a lengthy bureaucracy to be heard. The development of ICTs has improved the interaction between government and its citizens. The Jakarta Provincial Government implemented Qlue, a mobile application for public complaints. Once people post their complaints through Qlue government officials quickly responded to it. This research explores how officials of Jakarta Provincial Government used Qlue as part of their task, how they perceive the transformation into mobile government and how mediated communication could improve their performance in delivering public services to the people.

PDF ImageFull Text

Download
CC BY-NC-ND 4.0

Sign In Guest: Register as new SciTePress user now for free.

Sign In SciTePress user: please login.

PDF ImageMy Papers

You are not signed in, therefore limits apply to your IP address 18.210.23.15

In the current month:
Recent papers: 100 available of 100 total
2+ years older papers: 200 available of 200 total

Paper citation in several formats:
Puristia, D.; Kurniawan, F. and Lukman, E. (2017). Public Complaints through Mobile Applications as Perceived by Local Government - Case Study of Implementation Qlue for Submission of Complaints in Jakarta Provincial Government.In 4th INTERNATIONAL CONFERENCE ON SOCIAL AND POLITICAL SCIENCES - Volume 1: IcoSaPS, ISBN 978-989-758-313-1, pages 1-1. DOI: 10.5220/0007031800010001

@conference{icosaps17,
author={Dewinta Puristia. and Firman Kurniawan. and Eduard Lukman.},
title={Public Complaints through Mobile Applications as Perceived by Local Government - Case Study of Implementation Qlue for Submission of Complaints in Jakarta Provincial Government},
booktitle={4th INTERNATIONAL CONFERENCE ON SOCIAL AND POLITICAL SCIENCES - Volume 1: IcoSaPS,},
year={2017},
pages={1-1},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007031800010001},
isbn={978-989-758-313-1},
}

TY - CONF

JO - 4th INTERNATIONAL CONFERENCE ON SOCIAL AND POLITICAL SCIENCES - Volume 1: IcoSaPS,
TI - Public Complaints through Mobile Applications as Perceived by Local Government - Case Study of Implementation Qlue for Submission of Complaints in Jakarta Provincial Government
SN - 978-989-758-313-1
AU - Puristia, D.
AU - Kurniawan, F.
AU - Lukman, E.
PY - 2017
SP - 1
EP - 1
DO - 10.5220/0007031800010001

Login or register to post comments.

Comments on this Paper: Be the first to review this paper.