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Authors: Catharina Zollweg 1 and Stefan Zander 2

Affiliations: 1 Siemens AG, Carl-Benz-Straße 22, 60386 Frankfurt am Main, Germany ; 2 Hochschule Darmstadt, University of Applied Sciences, Schöfferstrasse 8B, 64295 Darmstadt, Germany

Keyword(s): Business Process Modeling, Business Process Transformation, Digitalization, User-centered Design, Contextual Design, User Research, BPMN.

Abstract: The deployment of user-centered design methods such as contextual design in business process digitalizations is still at its beginning, in particular in conjunction with business process modeling techniques. Since their collaborative deployment is not a straightforward endeavor, this paper discusses challenges and first solutions in conducting contextual inquiry in combination with business process modeling. The challenges were acquired through observations in field studies and their validity is corroborated through a literature study of relevant and related works. This paper’s main intention is to provide practical support and motivate the use of user-centered design methods in business process transformations.

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Paper citation in several formats:
Zollweg, C. and Zander, S. (2021). User-centric Business Process Transformations: Challenges and First Solutions. In Proceedings of the 18th International Conference on e-Business - ICE-B; ISBN 978-989-758-527-2; ISSN 2184-772X, SciTePress, pages 151-159. DOI: 10.5220/0010604801510159

@conference{ice-b21,
author={Catharina Zollweg. and Stefan Zander.},
title={User-centric Business Process Transformations: Challenges and First Solutions},
booktitle={Proceedings of the 18th International Conference on e-Business - ICE-B},
year={2021},
pages={151-159},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010604801510159},
isbn={978-989-758-527-2},
issn={2184-772X},
}

TY - CONF

JO - Proceedings of the 18th International Conference on e-Business - ICE-B
TI - User-centric Business Process Transformations: Challenges and First Solutions
SN - 978-989-758-527-2
IS - 2184-772X
AU - Zollweg, C.
AU - Zander, S.
PY - 2021
SP - 151
EP - 159
DO - 10.5220/0010604801510159
PB - SciTePress

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