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Authors: Darmawan Napitupulu 1 ; Krisna Adiyarta 2 and Zulvia Khalid 2

Affiliations: 1 Indonesian Institute of Sciences, Indonesia ; 2 Universitas Budi Luhur, Indonesia

Keyword(s): Validity, Reliability, Critical Factors, ISO 9001, SMEs

Abstract: To be able to survive amid intense organizational competition, Small Medium Entrepreneurs (SMEs) require strategies to improve the quality of products/services offered. Quality improvement is clearly needed so that companies have high competitiveness. Good product/services can be produced by good internal processes. ISO 9001 Quality Management System is a framework that has been used extensively by SMEs to ensure the quality of the process. But not a few SMEs have successfully implemented and obtained QMS certification. Many factors influence the process of implementing ISO 9001 QMS, especially in the context of SMEs that have many limitations. This study aims to test the validity and reliability of scale for implementing ISO 9001’s Critical Factors in SMEs level. The method used is a quantitative survey of four SMEs that have successfully implemented and obtained ISO 9001 certification. Data from the survey were analysed using the Aiken approach to show the level of validity and rel iability. The results showed that of the 20 items tested, only 19 items were met the criteria. Item of Employee Acceptance was eliminated from scale because the implementation of ISO 9001 is mandatory for all stakeholders so the factors could be ignored (More)

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Paper citation in several formats:
Napitupulu, D.; Adiyarta, K. and Khalid, Z. (2020). Validity of Critical Factors Scale for SMEs Readiness in Implementing Quality Management System. In Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - UNICEES; ISBN 978-989-758-432-9, SciTePress, pages 13-18. DOI: 10.5220/0009491400130018

@conference{unicees20,
author={Darmawan Napitupulu. and Krisna Adiyarta. and Zulvia Khalid.},
title={Validity of Critical Factors Scale for SMEs Readiness in Implementing Quality Management System},
booktitle={Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - UNICEES},
year={2020},
pages={13-18},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009491400130018},
isbn={978-989-758-432-9},
}

TY - CONF

JO - Proceedings of the 1st Unimed International Conference on Economics Education and Social Science - UNICEES
TI - Validity of Critical Factors Scale for SMEs Readiness in Implementing Quality Management System
SN - 978-989-758-432-9
AU - Napitupulu, D.
AU - Adiyarta, K.
AU - Khalid, Z.
PY - 2020
SP - 13
EP - 18
DO - 10.5220/0009491400130018
PB - SciTePress

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