Authors:
Ulrike Borchardt
;
Jörn Reck
and
Birger Lantow
Affiliation:
Rostock University, Germany
Keyword(s):
Knowledge Management Systems, SME, Case Study, Value-Orientation.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Impact Measurement of Knowledge Management
;
KM Strategies and Implementations
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Studies, Metrics & Benchmarks
;
Symbolic Systems
;
Tools and Technology for Knowledge Management
Abstract:
Though knowledge management (KM) and knowledge management systems (KMS) have been well established in organizations the question on how to evaluate the benefits to be gained from the use of such systems is still not finally resolved. Based on a complete case study showing how a KMS was introduced in a knowledge-intensive small enterprise in Germany this paper illustrates the operationalization of the KMS success model of (Jennex, Olfman, 2006) for its use in a SME. It shows the difficulties arising from the use of the model as well as the shortcomings during the implementation process which further was directed at determining a suitable KMS by addressing the knowledge services as introduced in the KMS architecture by Maier (Maier, 2007). Therewith two complex models generated in the field of KMS are transferred into practical application and discussed in the context of a SME which is part of our framework for the value-oriented decision support on KMS support for SME.