Authors:
Rita Tavares de Sousa
1
;
Soraia Teles
1
;
Diotima Bertel
2
;
Paul Schmitter
3
and
Diogo Abrantes
4
Affiliations:
1
Institute for the Biomedical Sciences Abel Salazar, University of Porto, Porto, Portugal, Center for Health Technology and Services Research (CINTESIS), Rua Dr. Plácido da Costa, 4200-450, Porto and Portugal
;
2
SYNYO GmbH, Otto-Bauer-Gasse 5/14, 1060 Wien and Austria
;
3
Zurich University of Applied Science, Campus Grüental, 8820 Waedenswil, Zurich and Switzerland
;
4
Center for Health Technology and Services Research (CINTESIS), Rua Dr. Plácido da Costa, 4200-450, Porto, Portugal, Faculdade de Medicina, Universidade do Porto and Portugal
Keyword(s):
Trust, Human Advisor, Online Advice, Digital Platforms, AAL, Ambient Assisted-Living.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Business Analytics
;
Cardiovascular Technologies
;
Computing and Telecommunications in Cardiology
;
Data Engineering
;
Decision Support Systems
;
Decision Support Systems, Remote Data Analysis
;
Enterprise Information Systems
;
Health Engineering and Technology Applications
;
Knowledge-Based Systems
;
Software Agents and Internet Computing
;
Symbolic Systems
;
Ubiquitous Computing
Abstract:
An articulation between the real/physical and the virtual world, i.e. an integrated service logic, is necessary for advisory service provision in the AAL field in order to best suit the consumers’ needs. However, personalised feedback is generally missing on digital advisory platforms that promote assistive technologies and services. This manuscript builds on previous research carried out in the scope of the EU-funded ActiveAdvice project, that is based on the premise that, in the AAL field, an engagement platform must promote not only AAL products and services but also empower stakeholders and facilitate the co-creation of value. Therefore, the concept of an Authorised Active Advisor was created. This paper presents and discusses the results from a qualitative study carried out to refine the concept of Authorised Active Advisors, by identifying, their added value and role within an integrated AAL advisory system, as well as their profile, required knowledge and skills.