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Authors: Nuno Pina Gonçalves ; Sérgio Salazar ; Francisco Cascão and José António S. Pereira

Affiliation: Polithecnical Institute of Setúbal, Portugal

Keyword(s): Business Process Management, Social BPM, Process Awareness, Social Framework, Social Media Software, BPM Lifecycle.

Abstract: People are changing the way how they interact with the internet. They are using it to connect virtually with other people for sharing ideas, opinions about a specific item/product or process. BPM involves a detailed analysis of the organization, and often a change in organizational structure. Organisations will be able to reach additional benefits in the usage of BPM Software and Social Software for the coordination of activities that involve processes and it supports new communication patterns between costumers and enterprise. The solution found was the combination of social technology and Business Process Management. This paper proposes a framework focused on design and analysis stage in BPM life cycle that enables all the stakeholders to interact and share knowledge in order to fill some of the existing gaps in BPM life cycle, creating a harnessing collective awareness.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Gonçalves, N.; Salazar, S.; Cascão, F. and António S. Pereira, J. (2012). A Social Framework to Underpin Collective Awareness in BPM. In Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2012) - RDBPM; ISBN 978-989-8565-31-0; ISSN 2184-3228, SciTePress, pages 335-340. DOI: 10.5220/0004179903350340

@conference{rdbpm12,
author={Nuno Pina Gon\c{C}alves. and Sérgio Salazar. and Francisco Cascão. and José {António S. Pereira}.},
title={A Social Framework to Underpin Collective Awareness in BPM},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2012) - RDBPM},
year={2012},
pages={335-340},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004179903350340},
isbn={978-989-8565-31-0},
issn={2184-3228},
}

TY - CONF

JO - Proceedings of the International Conference on Knowledge Management and Information Sharing (IC3K 2012) - RDBPM
TI - A Social Framework to Underpin Collective Awareness in BPM
SN - 978-989-8565-31-0
IS - 2184-3228
AU - Gonçalves, N.
AU - Salazar, S.
AU - Cascão, F.
AU - António S. Pereira, J.
PY - 2012
SP - 335
EP - 340
DO - 10.5220/0004179903350340
PB - SciTePress

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