Authors:
Alexander Stocker
and
Klaus Tochtermann
Affiliation:
Institute for Networked Media, Austria
Keyword(s):
Knowledge management, Knowledge transfer, Enterprise, Wiki, Value, Web 2.0, Enterprise 2.0.
Related
Ontology
Subjects/Areas/Topics:
Artificial Intelligence
;
Communication, Collaboration and Information Sharing
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Organizational Memories
;
Symbolic Systems
;
Tools and Technology for Knowledge Management
Abstract:
We present the results of our explorative multiple-case study investigating concept, implementation and utilization of internal wikis in three Austrian enterprises. We collected all data during structured interviews with internal knowledge management experts responsible for the wiki implementation and from online surveys of non-executives employees being users. Our contribution was highly motivated from the continuing discussion on Corporate Web 2.0 and Enterprise 2.0 and unfortunately, the lack of well-grounded empirical studies by contrast. We feel that challenges and benefits of Web 2.0 technologies and applications for the enterprise are just starting to be systematically explored.