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Authors: Linda Rodriguez and Oscar Avila

Affiliation: Department of Systems and Computing Engineering, School of Engineering, Universidad de los Andes, Bogota and Colombia

ISBN: 978-989-758-319-3

ISSN: 2184-2825

Keyword(s): IT Unit, IT Service, Outsourcing, Intermediator, Integrator, Aggregator.

Related Ontology Subjects/Areas/Topics: Business Models ; e-Business ; Enterprise Engineering ; Enterprise Information Systems

Abstract: The accelerated increase of new IT suppliers and services is allowing organizations to easily access to specialized outsourced services. Consequently, IT departments are increasingly developing fewer IT services and relying more on external providers to satisfy the needs of their customers. This new context requires a change in the IT function, which should move from its traditional role of service builder and operator to a new role of service integrator and broker. However, IT managers do not know in most of the cases which are the capabilities, skills and resources required in the IT area to implement this new role. To cope with this lack, we propose a management model built in two steps: (i) a review of the literature that help us to identify and analyze the current contributions in the IT service brokering area, and (ii) to validate the findings made in the literature review through a focus group with IT professionals and managers. The presented model aims at establishing the basi s for a complete approach to help IT organizations to adopt the IT service broker role. (More)


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Paper citation in several formats:
Rodriguez, L. and Avila, O. (2018). Towards a Service Brokering Model for IT Departments. In Proceedings of the 15th International Joint Conference on e-Business and Telecommunications - ICETE, ISBN 978-989-758-319-3; ISSN 2184-2825, pages 182-189. DOI: 10.5220/0006902903480355

author={Linda Rodriguez. and Oscar Avila.},
title={Towards a Service Brokering Model for IT Departments},
booktitle={Proceedings of the 15th International Joint Conference on e-Business and Telecommunications - ICETE,},


JO - Proceedings of the 15th International Joint Conference on e-Business and Telecommunications - ICETE,
TI - Towards a Service Brokering Model for IT Departments
SN - 978-989-758-319-3
IS - 2184-2825
AU - Rodriguez, L.
AU - Avila, O.
PY - 2018
SP - 182
EP - 189
DO - 10.5220/0006902903480355

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