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Authors: Ingunn Myrtveit 1 and Erik Stensrud 2

Affiliations: 1 Norwegian School of Management, Norway ; 2 Det Norske Veritas Research & Innovation, Norway

ISBN: 978-989-674-010-8

Keyword(s): User satisfaction, Enterprise search, Enterprise portals, Return on investment, Measurement instrument.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Business Analytics ; Context ; Context-Aware Systems ; Data and Information Retrieval ; Data Engineering ; Data Management and Quality ; Enterprise Information Systems ; Human-Machine Cooperation ; Information Quality ; Knowledge Engineering and Ontology Development ; Knowledge Management and Information Sharing ; Knowledge-Based Systems ; Paradigm Trends ; Software Engineering ; Symbolic Systems

Abstract: Advances in new information technology have considerably changed the end user computer environment. Therefore, it is appropriate to revalidate existing user satisfaction measurement instruments. Doll and Torkzadeh (1988) developed an instrument that measured end user satisfaction with now 20-year old information systems and which has been widely cited and used. This pilot study revalidates their measurement instrument on a state-of-the-art, search-driven enterprise portal.

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Paper citation in several formats:
Myrtveit I.; Stensrud E. and (2009). USER SATISFACTION WITH SEARCH-DRIVEN ENTERPRISE PORTALS.In Proceedings of the 4th International Conference on Software and Data Technologies - Volume 2: ICSOFT, ISBN 978-989-674-010-8, pages 37-42. DOI: 10.5220/0002253200370042

@conference{icsoft09,
author={Ingunn Myrtveit and Erik Stensrud},
title={USER SATISFACTION WITH SEARCH-DRIVEN ENTERPRISE PORTALS},
booktitle={Proceedings of the 4th International Conference on Software and Data Technologies - Volume 2: ICSOFT,},
year={2009},
pages={37-42},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002253200370042},
isbn={978-989-674-010-8},
}

TY - CONF

JO - Proceedings of the 4th International Conference on Software and Data Technologies - Volume 2: ICSOFT,
TI - USER SATISFACTION WITH SEARCH-DRIVEN ENTERPRISE PORTALS
SN - 978-989-674-010-8
AU - Myrtveit, I.
AU - Stensrud, E.
PY - 2009
SP - 37
EP - 42
DO - 10.5220/0002253200370042

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