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Authors: Nor Hasliza Md Saad 1 ; Hasmiah Kasimin 2 ; Rose Alinda Alias 3 and Azizah Abdul Rahman 3

Affiliations: 1 Universiti Sains Malaysia, Malaysia ; 2 Universiti Kebangsaan Malaysia, Malaysia ; 3 Universiti Teknologi Malaysia, Malaysia

ISBN: 978-989-8565-31-0

Keyword(s): Knowledge Management Systems, Soft Systems Methodology, Multiple Case Studies.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; KM Strategies and Implementations ; Knowledge Management and Information Sharing ; Knowledge Management Projects ; Knowledge-Based Systems ; Symbolic Systems

Abstract: The implementation of knowledge management systems (KMS) initiatives is recognized by its highly complex situations and difficult to manage, involving a range of interrelated and overlapping components of technology, organization and people. The objective of the study is to demonstrate how the Soft Systems Methodology (SSM) approach can be applied to investigate the implementation of KMS initiatives in their natural setting. The study is carried out through four case studies within Malaysian Public Universities (MPUs) representing different characteristics of universities based on the year of their establishment. The findings reveal the process of KMS initiatives contains six different kinds of activity through the development of conceptual model. Furthermore, the analysis was conducted to identify factors influencing the activities within the proposed conceptual model. In this sense, the application of SSM recommends the advantage of a comprehensive analysis by integrating both the p rocess and the factors influencing the implementation of KMS initiatives in the higher education context, especially in the MPUs. (More)

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Paper citation in several formats:
Md Saad, N.; Kasimin, H.; Alias, R. and Abdul Rahman, A. (2012). Soft Systems Methodology - A Conceptual Model of Knowledge Management Systems Initiatives in Malaysian Public Universities.In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2012) ISBN 978-989-8565-31-0, pages 60-69. DOI: 10.5220/0004139000600069

@conference{kmis12,
author={Nor Hasliza Md Saad. and Hasmiah Kasimin. and Rose Alinda Alias. and Azizah Abdul Rahman.},
title={Soft Systems Methodology - A Conceptual Model of Knowledge Management Systems Initiatives in Malaysian Public Universities},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2012)},
year={2012},
pages={60-69},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004139000600069},
isbn={978-989-8565-31-0},
}

TY - CONF

JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2012)
TI - Soft Systems Methodology - A Conceptual Model of Knowledge Management Systems Initiatives in Malaysian Public Universities
SN - 978-989-8565-31-0
AU - Md Saad, N.
AU - Kasimin, H.
AU - Alias, R.
AU - Abdul Rahman, A.
PY - 2012
SP - 60
EP - 69
DO - 10.5220/0004139000600069

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