Toward a Compare and Contrast Framework for COVID-19 Contact Tracing Mobile Applications: A Look at Usability

Cristiano Storni; Damyanka Tsvyatkova; Ita Richardson; Ita Richardson; Jim Buckley; Jim Buckley; Manzar Abbas; Sarah Beecham; Muslim Chochlov; Muslim Chochlov; Brian Fitzgerald; Liam Glynn; Kevin Johnson; John Laffey; Bairbre McNicholas; Bashar Nuseibeh; James O’Connell; Derek O’Keeffe; Ian R. O; Mike O’Callaghan; Abdul Razzaq; Kaavya Rekanar; Andrew Simpkin; Jane Walsh; Thomas Welsh

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Paper

Toward a Compare and Contrast Framework for COVID-19 Contact Tracing Mobile Applications: A Look at Usability

Topics: Evaluation and Use of Healthcare IT; Mobile Technologies for Healthcare Applications

In Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies - Volume 5: BIOSTEC, 557-565, 2021

Authors: Cristiano Storni ¹ ; Damyanka Tsvyatkova ² ; Ita Richardson ^{2

;

1} ; Jim Buckley ^{2

;

1} ; Manzar Abbas ² ; Sarah Beecham ² ; Muslim Chochlov ^{2

;

1} ; Brian Fitzgerald ² ; Liam Glynn ¹ ; Kevin Johnson ¹ ; John Laffey ³ ; Bairbre McNicholas ³ ; Bashar Nuseibeh ² ; James O’Connell ² ; Derek O’Keeffe ³ ; Ian R. O'Keeffe ² ; Mike O’Callaghan ¹ ; Abdul Razzaq ² ; Kaavya Rekanar ² ; Andrew Simpkin ³ ; Jane Walsh ³ and Thomas Welsh ²

Affiliations: ¹ University of Limerick, Republic of Ireland ; ² The Science Foundation Ireland Research Centre for Software, Lero, University of Limerick, Republic of Ireland ; ³ National University of Ireland Galway, Republic of Ireland

Keyword(s): COVID-19, mHealth, Evaluation Taxonomy, Usability.

Abstract: This paper reports on the progress in the project COVIGILANT, which is aimed at developing an evaluation taxonomy for Contact Tracing Applications (CTAs) for COVID-19. Specifically, this article describes the development of Usability, one pillar of the COVIGILANT taxonomy, discussing the classification and decision-making processes, and the initial model validation. The validation process was undertaken in two stages. First, we validated how the Usability pillar could be used to evaluate the Irish Health Services Executive (HSE) COVID-19 CTA. While this supported many of the attributes that we had within the Usability pillar, it also identified issues. We made amendments based on these, and undertook a second study, this time evaluating 4 CTAs used in other countries. This has led to the completion of the Usability pillar, which can now be used to evaluate global CTAs.

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Paper citation in several formats:

Storni, C.; Tsvyatkova, D.; Richardson, I.; Buckley, J.; Abbas, M.; Beecham, S.; Chochlov, M.; Fitzgerald, B.; Glynn, L.; Johnson, K.; Laffey, J.; McNicholas, B.; Nuseibeh, B.; O’Connell, J.; O’Keeffe, D.; O'Keeffe, I.; O’Callaghan, M.; Razzaq, A.; Rekanar, K.; Simpkin, A.; Walsh, J. and Welsh, T. (2021). Toward a Compare and Contrast Framework for COVID-19 Contact Tracing Mobile Applications: A Look at Usability. In Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2021) - HEALTHINF; ISBN 978-989-758-490-9; ISSN 2184-4305, SciTePress, pages 557-565. DOI: 10.5220/0010307005570565

@conference{healthinf21,
author={Cristiano Storni. and Damyanka Tsvyatkova. and Ita Richardson. and Jim Buckley. and Manzar Abbas. and Sarah Beecham. and Muslim Chochlov. and Brian Fitzgerald. and Liam Glynn. and Kevin Johnson. and John Laffey. and Bairbre McNicholas. and Bashar Nuseibeh. and James O’Connell. and Derek O’Keeffe. and Ian R. O'Keeffe. and Mike O’Callaghan. and Abdul Razzaq. and Kaavya Rekanar. and Andrew Simpkin. and Jane Walsh. and Thomas Welsh.},
title={Toward a Compare and Contrast Framework for COVID-19 Contact Tracing Mobile Applications: A Look at Usability},
booktitle={Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2021) - HEALTHINF},
year={2021},
pages={557-565},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010307005570565},
isbn={978-989-758-490-9},
issn={2184-4305},
}

TY - CONF

JO - Proceedings of the 14th International Joint Conference on Biomedical Engineering Systems and Technologies (BIOSTEC 2021) - HEALTHINF
TI - Toward a Compare and Contrast Framework for COVID-19 Contact Tracing Mobile Applications: A Look at Usability
SN - 978-989-758-490-9
IS - 2184-4305
AU - Storni, C.
AU - Tsvyatkova, D.
AU - Richardson, I.
AU - Buckley, J.
AU - Abbas, M.
AU - Beecham, S.
AU - Chochlov, M.
AU - Fitzgerald, B.
AU - Glynn, L.
AU - Johnson, K.
AU - Laffey, J.
AU - McNicholas, B.
AU - Nuseibeh, B.
AU - O’Connell, J.
AU - O’Keeffe, D.
AU - O'Keeffe, I.
AU - O’Callaghan, M.
AU - Razzaq, A.
AU - Rekanar, K.
AU - Simpkin, A.
AU - Walsh, J.
AU - Welsh, T.
PY - 2021
SP - 557
EP - 565
DO - 10.5220/0010307005570565
PB - SciTePress