loading
Papers Papers/2022 Papers Papers/2022

Research.Publish.Connect.

Paper

Paper Unlock

Authors: Ivo Novitaningtyas ; Dian Marlina Verawati ; Shinta Ratnawati ; Hanung Eka Atmaja and Nuwun Priyono

Affiliation: Faculty of Economy, Universitas Tidar, Magelang, Indonesia, Indonesia

Keyword(s): Guest Loyalty, Guest Satisfaction, Service Quality, E-Service Quality, Image

Abstract: The objective of this research is to examine the effect of service quality, e-service quality, and image on guest loyalty with guest satisfaction as a mediator at Virtual Hotel Operator (VHO). This research implements a quantitative research approach by developing a questionnaire to get primary data from 100 respondents as samples. The population in this study were guests who had stayed at RedDoorz (VHO) accommodations more than once. The convenience sampling method is used in this research. Data were analyzed by Structural Equation Model (SEM) with AMOS. The results show that service quality and also image has a positive effect on guest loyalty, but not significant. Then, e-service quality has a positive and significant effect on guest loyalty. The results also show that guest satisfaction has a mediating effect on the relationship between service quality toward guest loyalty, e-service quality toward guest loyalty, and image toward guest loyalty.

CC BY-NC-ND 4.0

Sign In Guest: Register as new SciTePress user now for free.

Sign In SciTePress user: please login.

PDF ImageMy Papers

You are not signed in, therefore limits apply to your IP address 3.142.197.198

In the current month:
Recent papers: 100 available of 100 total
2+ years older papers: 200 available of 200 total

Paper citation in several formats:
Novitaningtyas, I.; Verawati, D.; Ratnawati, S.; Atmaja, H. and Priyono, N. (2020). Antecedents of Guest Loyalty in Virtual Hotel Operator. In Proceedings of the International Conference of Business, Economy, Entrepreneurship and Management - ICBEEM; ISBN 978-989-758-471-8, SciTePress, pages 49-56. DOI: 10.5220/0009958800490056

@conference{icbeem20,
author={Ivo Novitaningtyas. and Dian Marlina Verawati. and Shinta Ratnawati. and Hanung Eka Atmaja. and Nuwun Priyono.},
title={Antecedents of Guest Loyalty in Virtual Hotel Operator},
booktitle={Proceedings of the International Conference of Business, Economy, Entrepreneurship and Management - ICBEEM},
year={2020},
pages={49-56},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009958800490056},
isbn={978-989-758-471-8},
}

TY - CONF

JO - Proceedings of the International Conference of Business, Economy, Entrepreneurship and Management - ICBEEM
TI - Antecedents of Guest Loyalty in Virtual Hotel Operator
SN - 978-989-758-471-8
AU - Novitaningtyas, I.
AU - Verawati, D.
AU - Ratnawati, S.
AU - Atmaja, H.
AU - Priyono, N.
PY - 2020
SP - 49
EP - 56
DO - 10.5220/0009958800490056
PB - SciTePress

- Science and Technology Publications, Lda.
RESOURCES

Proceedings

Papers

Authors

Ontology

CONTACTS

Science and Technology Publications, Lda
Avenida de S. Francisco Xavier, Lote 7 Cv. C,
2900-616 Setúbal, Portugal.

Phone: +351 265 520 185 (National fixed network call)
Fax: +351 265 520 186
Email: info@scitepress.org

EXTERNAL LINKS

PRIMORIS

INSTICC

SCITEVENTS

CROSSREF

PROCEEDINGS SUBMITTED FOR INDEXATION BY:

dblp

Ei Compendex

SCOPUS

Semantic Scholar

Google Scholar

Microsoft Academic