loading
Papers

Research.Publish.Connect.

Paper

Paper Unlock

Authors: Maria de Lourdes Martínez-Villaseñor 1 ; David González-Marrón 2 ; Miguel González-Mendoza 3 and Neil Hernández-Gress 3

Affiliations: 1 Universidad Panamericana; Instituto Tecnológico y de Estudios Superiores de Monterrey, Mexico ; 2 Instituto Tecnológico de Pachuca; Instituto Tecnológico y de Estudios Superiores de Monterrey, Mexico ; 3 Instituto Tecnológico y de Estudios Superiores de Monterrey, Mexico

ISBN: 978-989-8425-29-4

Keyword(s): Multi-agent, Ontology, Bank queue, Client profiling.

Related Ontology Subjects/Areas/Topics: Agents ; Artificial Intelligence ; Artificial Intelligence and Decision Support Systems ; Decision Support Systems ; Distributed and Mobile Software Systems ; Enterprise Information Systems ; Knowledge Engineering and Ontology Development ; Knowledge-Based Systems ; Multi-Agent Systems ; Ontology Sharing and Reuse ; Software Engineering ; Symbolic Systems

Abstract: This paper presents an ontology driven multi-agent system that uses a negotiation process for decision-support in a Bank Queue. The system assists queue client assignment based on the client profile and the cashiers’ workload in order to guarantee a minimum time response in client attention. The multi-agent system has a direct positive impact in the quality of service. Simulations of service providers’ management are presented in order to optimize the use of the resources. Our ontological user profiling and multi-agent system approach can be easily extended and adapted to other domains by adding client profile characteristics and adapting agent behaviours. The ontology proved to be useful when sharing content between agents and performing semantic checks.

PDF ImageFull Text

Download
CC BY-NC-ND 4.0

Sign In Guest: Register as new SciTePress user now for free.

Sign In SciTePress user: please login.

PDF ImageMy Papers

You are not signed in, therefore limits apply to your IP address 3.233.224.8

In the current month:
Recent papers: 100 available of 100 total
2+ years older papers: 200 available of 200 total

Paper citation in several formats:
Martínez-Villaseñor, M.; González-Marrón, D.; González-Mendoza, M. and Hernández-Gress, N. (2010). AN ONTOLOGY DRIVEN MULTI-AGENT SYSTEM FOR CLIENT ASSIGNMENT IN A BANK QUEUE.In Proceedings of the International Conference on Knowledge Engineering and Ontology Development - Volume 1: KEOD, (IC3K 2010) ISBN 978-989-8425-29-4, pages 241-250. DOI: 10.5220/0003089602410250

@conference{keod10,
author={Maria de Lourdes Martínez{-}Villaseñor. and David González{-}Marrón. and Miguel González{-}Mendoza. and Neil Hernández{-}Gress.},
title={AN ONTOLOGY DRIVEN MULTI-AGENT SYSTEM FOR CLIENT ASSIGNMENT IN A BANK QUEUE},
booktitle={Proceedings of the International Conference on Knowledge Engineering and Ontology Development - Volume 1: KEOD, (IC3K 2010)},
year={2010},
pages={241-250},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003089602410250},
isbn={978-989-8425-29-4},
}

TY - CONF

JO - Proceedings of the International Conference on Knowledge Engineering and Ontology Development - Volume 1: KEOD, (IC3K 2010)
TI - AN ONTOLOGY DRIVEN MULTI-AGENT SYSTEM FOR CLIENT ASSIGNMENT IN A BANK QUEUE
SN - 978-989-8425-29-4
AU - Martínez-Villaseñor, M.
AU - González-Marrón, D.
AU - González-Mendoza, M.
AU - Hernández-Gress, N.
PY - 2010
SP - 241
EP - 250
DO - 10.5220/0003089602410250

Login or register to post comments.

Comments on this Paper: Be the first to review this paper.