Authors:
Eva Gattnar
1
;
Okan Ekinci
2
and
Vesselin Detschew
3
Affiliations:
1
Siemens Healthcare and Ilmenau Technical University, Germany
;
2
Siemens Healthcare, Germany
;
3
Ilmenau Technical University, Germany
Keyword(s):
Quality control and assurance, workflow quality assessment, workflow analysis, business process modeling, process performance measurement, process mining.
Abstract:
Efficiency and high quality of care are nowadays demanded by healthcare organizations. Clinical workflow analysis is an important element of quality improvement efforts in hospitals. Standardized process models can support process monitoring and mining in healthcare delivery. Therefore our paper presents a promising approach for measuring Key Performance Indicators (KPIs) in hospitals based on a newly developed clinical process model. In order to measure process performance, it addresses the entire treatment process. As standardized method, the model allows the evaluation and analysis of clinical workflow metrics and thus forms the basis for continuous quality improvement. For modeling purposes, we use Event-driven Process Chains (EPC), a common process modeling notation, and the ARIS Toolset. Our process approach allows the analysis and evaluation of specific clinical workflows and furthermore forms the basis for continuous performance measurement, clinical quality improvement and a
sustainable risk reduction in health care.
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