Trust Building in Recommender Agents

Li Chen; Pearl Pu

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Paper

Trust Building in Recommender Agents

In Proceedings of the 1st International Workshop on Web Personalisation, Recommender Systems and Intelligent User Interfaces - Volume 0ICETE, 135-145, 2005 , Reading, United Kingdom

Authors: Li Chen and Pearl Pu

Affiliation: Human Computer Interaction Group, School of Computer and Communication Sciences, Swiss Federal Institute of Technology at Lausanne (EPFL), Switzerland

Keyword(s): Recommender agents, trustworthiness, explanation-based interfaces, competence, trusting intentions, e-commerce.

Abstract: Trust has long been regarded as an important factor influencing users’ decision to buy a product in an online shop or to return to the shop for more product information. However, most notions of trust focus on the aspects of benevolence and integrity, and less on competence. Although benefits clearly exist for websites to employ competent recommender agents, the exact nature of these benefits to users’ trusting intentions remains unclear. This paper presents some preliminary results of these issues based on a trust model that we have developed for recommender agents. We describe a carefully constructed survey in an attempt to reveal the relationship between users’ perception of the agent’s trustworthiness based on its competence and consumer trusting intentions, and more importantly, the role of explanation-based recommendation interfaces and their media format on trust promotion.

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Paper citation in several formats:

Chen, L. and Pu, P. (2005). Trust Building in Recommender Agents. In Proceedings of the 1st International Workshop on Web Personalisation, Recommender Systems and Intelligent User Interfaces (ICETE 2005) - WPRSIUI; ISBN 972-8865-38-4, SciTePress, pages 135-145. DOI: 10.5220/0001422901350145

@conference{wprsiui05,
author={Li Chen. and Pearl Pu.},
title={Trust Building in Recommender Agents},
booktitle={Proceedings of the 1st International Workshop on Web Personalisation, Recommender Systems and Intelligent User Interfaces (ICETE 2005) - WPRSIUI},
year={2005},
pages={135-145},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001422901350145},
isbn={972-8865-38-4},
}

TY - CONF

JO - Proceedings of the 1st International Workshop on Web Personalisation, Recommender Systems and Intelligent User Interfaces (ICETE 2005) - WPRSIUI
TI - Trust Building in Recommender Agents
SN - 972-8865-38-4
AU - Chen, L.
AU - Pu, P.
PY - 2005
SP - 135
EP - 145
DO - 10.5220/0001422901350145
PB - SciTePress