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Author: Muneer Nusir

Affiliation: College of Computer Engineering and Sciences, Prince Sattam bin Abdulaziz University, Sa'ad Ibn Mu'adh Street, 11942 Al-kharj, Saudi Arabia

ISBN: 978-989-758-447-3

Keyword(s): Co-design, Design Business Process, e-Government Services, e-Service Design, Key Stakeholders.

Abstract: The inception of digital services is succeeded with the myriad advancements in ICT that aim to support the growing needs of users and internet-enabled devices. The diversities of these functionalities and digital services are motivated by the presence of dynamic technologies, delivery channels, and diverse user needs in an internet-enabled environment. What appropriate instruments could help to support the collaborative design and create an environment characterized by active knowledge between providers of service and end-users of the service? The co-design is a well-known approach within the design community that utilizes advanced ideas and varied instruments of co-design. This study aimed is how to identify unmet requirements for Government to Citizen (G2C) e-service design and significant ways of achieving the requisite design needs using a suitable design process? Detailed interviews were undertaken with three groups of stakeholders in regards to the service design. This study ana lyses the data collected using an inductive thematic analysis to analyze qualitative data collected from study participants. This study also explores the patterns resulting from the G2C e-service design process and further establishes the interconnection between the processes in regards to fostering the effectiveness and efficiency of the services. (More)

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Paper citation in several formats:
Nusir, M. (2020). Government Digital Service Co-design: Concepts to Collaboration Tools.In Proceedings of the 17th International Joint Conference on e-Business and Telecommunications - Volume 2: ICE-B, ISBN 978-989-758-447-3, pages 61-70. DOI: 10.5220/0009956900610070

@conference{ice-b20,
author={Muneer Nusir.},
title={Government Digital Service Co-design: Concepts to Collaboration Tools},
booktitle={Proceedings of the 17th International Joint Conference on e-Business and Telecommunications - Volume 2: ICE-B,},
year={2020},
pages={61-70},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009956900610070},
isbn={978-989-758-447-3},
}

TY - CONF

JO - Proceedings of the 17th International Joint Conference on e-Business and Telecommunications - Volume 2: ICE-B,
TI - Government Digital Service Co-design: Concepts to Collaboration Tools
SN - 978-989-758-447-3
AU - Nusir, M.
PY - 2020
SP - 61
EP - 70
DO - 10.5220/0009956900610070

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