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Authors: Maria Beatriz Piedade 1 and Maribel Yasmina Santos 2

Affiliations: 1 Polytechnic Institute of Leiria, Portugal ; 2 University of Minho, Portugal

ISBN: 978-989-674-011-5

Keyword(s): Business Intelligence, Customer Relationship Management, Data Mining, Data Warehouse, OLAP, Student Relationship Management.

Related Ontology Subjects/Areas/Topics: Artificial Intelligence ; Business Intelligence Applications ; Knowledge Discovery and Information Retrieval ; Knowledge-Based Systems ; Symbolic Systems

Abstract: The closely monitoring of the students’ academic activities, the evaluation of their academic success and the approximation to their day-by-day academic activities are key factors in the promotion of the student’s academic success in higher education institutions. To be possible the implementation of monitoring processes and activities, it is essential the acquisition of knowledge about the students and their academic behaviour. This knowledge supports the decision-making associated with teaching-learning process, enhancing an effective institution-student relationship. This paper presents a Student Relationship Management (SRM) system that is under development. The SRM system supports the SRM concept and practice and has been implemented using concepts and technologies associated to the Business Intelligence systems. To demonstrate the SRM system relevance in the process of acquisition of knowledge about the students and in the support of actions and decisions based on such knowledge , an application case carried out in a real context is also presented. (More)

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Paper citation in several formats:
Beatriz Piedade M.; Yasmina Santos M. and (2009). BUSINESS INTELLIGENCE IN HIGHER EDUCATION - Managing the Relationships with Students.In Proceedings of the International Conference on Knowledge Discovery and Information Retrieval - Volume 1: KDIR, (IC3K 2009) ISBN 978-989-674-011-5, pages 297-302. DOI: 10.5220/0002302602970302

@conference{kdir09,
author={Maria {Beatriz Piedade} and Maribel {Yasmina Santos}},
title={BUSINESS INTELLIGENCE IN HIGHER EDUCATION - Managing the Relationships with Students},
booktitle={Proceedings of the International Conference on Knowledge Discovery and Information Retrieval - Volume 1: KDIR, (IC3K 2009)},
year={2009},
pages={297-302},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002302602970302},
isbn={978-989-674-011-5},
}

TY - CONF

JO - Proceedings of the International Conference on Knowledge Discovery and Information Retrieval - Volume 1: KDIR, (IC3K 2009)
TI - BUSINESS INTELLIGENCE IN HIGHER EDUCATION - Managing the Relationships with Students
SN - 978-989-674-011-5
AU - Beatriz Piedade, M.
AU - Yasmina Santos, M.
PY - 2009
SP - 297
EP - 302
DO - 10.5220/0002302602970302

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