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Authors: Puji Astuti ; Syaifullah Rosadi ; Febby Asteriani ; Eka Surya Pratiwi and Thalia Amanda Putri

Affiliation: Department of Urban and Regional Planning, Universitas Islam Riau, Pekanbaru, Indonesia, Indonesia

Keyword(s): Community Perseption, Level of Satisfaction, Modern Market, Traditional Market.

Abstract: The market existence is one of the most apparent indicators of economic activities.The increasing of modern market development in Pekanbaru cause changing public perception in shopping activity on the use of traditional market facilities. The study purpose is identify community perception of trading facilities on tradisional market to formulate policies relating to improving market services to the community. The analysis technique used quantitative descriptive analysis. Its analyzing the level of customer satisfaction and assessment of service condition; complete and price certainty of goods, market comfort, market cleanliness, availability of facilities, and market security. For traditional market services measured from sellers politeness, sellers readiness and sellers friendliness. Based on research concluded the level of customer satisfaction in the traditional markets is not satisfactory and assessment of service conditions is satisfactory.

CC BY-NC-ND 4.0

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Paper citation in several formats:
Astuti, P.; Rosadi, S.; Asteriani, F.; Pratiwi, E. and Putri, T. (2020). The Community Perception of Traditional Market Services in Pekanbaru City, Riau Province. In Proceedings of the Second International Conference on Science, Engineering and Technology - ICoSET; ISBN 978-989-758-463-3, SciTePress, pages 169-174. DOI: 10.5220/0009146501690174

@conference{icoset20,
author={Puji Astuti. and Syaifullah Rosadi. and Febby Asteriani. and Eka Surya Pratiwi. and Thalia Amanda Putri.},
title={The Community Perception of Traditional Market Services in Pekanbaru City, Riau Province},
booktitle={Proceedings of the Second International Conference on Science, Engineering and Technology - ICoSET},
year={2020},
pages={169-174},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0009146501690174},
isbn={978-989-758-463-3},
}

TY - CONF

JO - Proceedings of the Second International Conference on Science, Engineering and Technology - ICoSET
TI - The Community Perception of Traditional Market Services in Pekanbaru City, Riau Province
SN - 978-989-758-463-3
AU - Astuti, P.
AU - Rosadi, S.
AU - Asteriani, F.
AU - Pratiwi, E.
AU - Putri, T.
PY - 2020
SP - 169
EP - 174
DO - 10.5220/0009146501690174
PB - SciTePress

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