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Authors: Simona D’Attanasio and Thierry Sotiropoulos

Affiliation: GEMIA Departement, Icam site of Toulouse, Toulouse, France

Keyword(s): Human-Machine Interface, Interactive Front Counter, Gestural Interface, Tactile Wood, Robotic Operating System, Modular Architecture, Tourism Application, User Experience.

Abstract: The front counter is the physical contact point between customers and service providers. By embedding technology in this piece of furniture in an aesthetic and an ergonomic design, surprising forms of interaction can be achieved. The combination of smart communicating devices and wood as the main material for integrated interfaces creates a unique atmosphere that can enhance user experience. This paper presents the design of an innovative, modular, low cost, interactive, smart front counter. This system provides customers with personalized information according to their profile, needs and tastes. At the same time, service and/or product providers can collect and visualize data concerning customers in real-time. With the contribution of professionals in woodcraft manufacturing and industrial design, a prototype of interactive front counter integrating a tactile wooden board, a gestural interface, and a wood screen has been developed and tested in the enotourism context with a group of 75 people. The counter was positively evaluated. Results show that the interaction with such a system can provide an attractive and valuable support for both customers and service providers. (More)

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Paper citation in several formats:
D’Attanasio, S. and Sotiropoulos, T. (2020). Development and Test of a New Concept of Interactive Front Counter Designed to Enhance User Experience. In Proceedings of the 4th International Conference on Computer-Human Interaction Research and Applications - CHIRA; ISBN 978-989-758-480-0; ISSN 2184-3244, SciTePress, pages 162-169. DOI: 10.5220/0010142001620169

@conference{chira20,
author={Simona D’Attanasio. and Thierry Sotiropoulos.},
title={Development and Test of a New Concept of Interactive Front Counter Designed to Enhance User Experience},
booktitle={Proceedings of the 4th International Conference on Computer-Human Interaction Research and Applications - CHIRA},
year={2020},
pages={162-169},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0010142001620169},
isbn={978-989-758-480-0},
issn={2184-3244},
}

TY - CONF

JO - Proceedings of the 4th International Conference on Computer-Human Interaction Research and Applications - CHIRA
TI - Development and Test of a New Concept of Interactive Front Counter Designed to Enhance User Experience
SN - 978-989-758-480-0
IS - 2184-3244
AU - D’Attanasio, S.
AU - Sotiropoulos, T.
PY - 2020
SP - 162
EP - 169
DO - 10.5220/0010142001620169
PB - SciTePress