Author:
Alfio Costanzo
Affiliation:
Department of Electrical and Electronics and Computer Engineering, Italy
Keyword(s):
e- Government, e-Payment, e-Democracy.
Related
Ontology
Subjects/Areas/Topics:
Applications
;
Artificial Intelligence
;
e-Business
;
Enterprise Information Systems
;
e-Payment
;
Government
;
Knowledge Management and Information Sharing
;
Knowledge-Based Systems
;
Society, e-Business and e-Government
;
Software Agents and Internet Computing
;
Symbolic Systems
;
Web 2.0 and Social Networking Controls
;
Web Information Systems and Technologies
Abstract:
From the Public Administration point of view, the local tax payment is the basic condition to implement
suitable urban services for the citizens. However, from the citizen point of view, control tools that measure
the quality of the services offered at urban scale are also requested to verify the correlation between taxes
and services. Therefore, tax control and payment facilitation methods should be implemented to increase the
yield of the taxes, as well as transparency and accountability, but also deeper information on the status of
the services should be given to plan possible service quality improvement. Aim of this paper is to show an
e-government tool to inform the citizens, using a Google Maps interface, on how much to pay depending on
her/his properties and use or to inform the public offices on the proper and timely actions to solicit the tax
payment of citizens in arrears. Also, the tool supports statistical inquiries to visualize the payment degree
for an area chosen by au
thorized users by issuing the name of the district or the road of interest, or by
sketching the zone contours directly on the display. Also, the tool allows the user to visualize for the chosen
area the offered services to assess how their tax is being spent and to express their feedback.
(More)