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Authors: Daniela Fogli 1 and Loredana Parasiliti Provenza 2

Affiliations: 1 Università di Brescia, Italy ; 2 Università di Milano, Italy

ISBN: 978-989-8111-88-3

Keyword(s): Customization, Communication gap, Multi-facet specification, Participatory design, Participatory development.

Related Ontology Subjects/Areas/Topics: Design Methodology and Cognitive Factors in Design ; Enterprise Information Systems ; HCI on Enterprise Information Systems ; Human-Computer Interaction ; User Needs

Abstract: This paper proposes the adoption of human-computer interaction methods to address some of the problems related to the customization of information systems, and particularly of enterprise resource planning systems. The paper specifically describes a multi-facet approach to participatory design and development of information systems to build the dialogue between the information system and its users. It encompasses i) a specification framework for representing and translating the different perspectives of the members of the design team, including the end users’ perspective, ii) a methodology for collaborative design of the interaction process, and iii) a set of guidelines to carry out the development activities.

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Paper citation in several formats:
Fogli D.; Parasiliti Provenza L. and (2009). INFORMATION SYSTEM CUSTOMIZATION - Toward Participatory Design and Development of the Interaction Process.In Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 5: ICEIS, ISBN 978-989-8111-88-3, pages 72-77. DOI: 10.5220/0001992400720077

@conference{iceis09,
author={Daniela Fogli and Loredana {Parasiliti Provenza}},
title={INFORMATION SYSTEM CUSTOMIZATION - Toward Participatory Design and Development of the Interaction Process},
booktitle={Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 5: ICEIS,},
year={2009},
pages={72-77},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0001992400720077},
isbn={978-989-8111-88-3},
}

TY - CONF

JO - Proceedings of the 11th International Conference on Enterprise Information Systems - Volume 5: ICEIS,
TI - INFORMATION SYSTEM CUSTOMIZATION - Toward Participatory Design and Development of the Interaction Process
SN - 978-989-8111-88-3
AU - Fogli, D.
AU - Parasiliti Provenza, L.
PY - 2009
SP - 72
EP - 77
DO - 10.5220/0001992400720077

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